Won't Power Up - No Lights - Just Blinking Green Link Light

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RyanGambrill
Posts: 23
Joined: Sun Aug 29, 2010 1:28 pm

Won't Power Up - No Lights - Just Blinking Green Link Light

Post by RyanGambrill » Tue Sep 14, 2010 6:37 am

Tech support told me to unplug, wait two min, then plug back in, as my multi-ring was not working.

I did as instructed but after 15 min I noticed that no lights were on the Telo. Only light showing was a blinking green link light for the ethernet port. Everything else is completely dead.

Tier 1 was a waste of time as they were asking me to re-boot my entire network etc. Don't think the person even knows how a network works.

Finally they said that they would send a replacement. Not sure how long that is going to take.

Has anyone else experienced this problem?

Is there anyway to do a hard reset on these devices?

Anyone have thoughts?

murphy
Posts: 7205
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Won't Power Up - No Lights - Just Blinking Green Link Light

Post by murphy » Tue Sep 14, 2010 6:50 am

Push the middle button in the top row to see if you turned the lights off by accident.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

RyanGambrill
Posts: 23
Joined: Sun Aug 29, 2010 1:28 pm

Re: Won't Power Up - No Lights - Just Blinking Green Link Light

Post by RyanGambrill » Tue Sep 14, 2010 7:09 am

This is not the problem. My tell hanset still says searching and all inbound calls are immediately directed to voicemail.

ntoy

Re: Won't Power Up - No Lights - Just Blinking Green Link Light

Post by ntoy » Tue Sep 14, 2010 8:58 am

Hello,

I see we have queued up a RMA replacement for you. Once our RMA dept processes your replacement, you'll receive an email with the tracking number.

RyanGambrill
Posts: 23
Joined: Sun Aug 29, 2010 1:28 pm

Re: Won't Power Up - No Lights - Just Blinking Green Link Light

Post by RyanGambrill » Tue Sep 14, 2010 10:27 am

How long will it take receive the replacement?

This is really bad as I have no phone at my home and I am scheduled to have my number ported next week.

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Samurai
Posts: 7
Joined: Fri Nov 13, 2009 3:01 pm
Location: Atlanta, GA area

Re: Won't Power Up - No Lights - Just Blinking Green Link Light

Post by Samurai » Sat Dec 18, 2010 11:48 pm

As my Ooma booted up, all the blue lights would blink normally. After 2 - 2 1/2 minutes the logo would appear as red. It blinked about 5 times and all lights went out. I thought the box was partially working because I still was able to connect to the internet. I researched the problem, found the part about shutting cable modem, Ooma and wireless router off, waiting 5 minutes and then rebooting. It still "went dark" after 2 minutes. I researched some more, found this thread and saw the reply by Murphy that said "Push the middle button in the top row to see if you turned the lights off by accident.". That was it. Thanks Murphy.
Samurai

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