Telo Handset peeling

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rsg
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Joined: Wed Feb 03, 2010 9:14 pm

Telo Handset peeling

Post by rsg » Wed Sep 08, 2010 5:00 pm

It is just cosmetic and in the greater scheme of things a mere annoyance... but it is growing worse weekly. Soon, the red and green "hangup/pickup" buttons will be totally 1 color and the remaining surface coating for the 1,2 and 4 keys will be gone...the Telo Handset is looking pretty beat for only being in service about 6 months or so...

Is anyone else having this issue?
Feb '10 start date, telo & telo handset, premier.

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Bobby B
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Re: Telo Handset peeling

Post by Bobby B » Thu Sep 09, 2010 9:20 am

I haven't heard this happening to other users.

I'd recommend that you contact customer support for a RMA and our manufacturing team can analyze the handset you return.
Bobby B

rsg
Posts: 30
Joined: Wed Feb 03, 2010 9:14 pm

Re: Telo Handset peeling

Post by rsg » Sun Jan 16, 2011 3:33 pm

It's gotten a lot worse, guess I'll do that.
Feb '10 start date, telo & telo handset, premier.

rsg
Posts: 30
Joined: Wed Feb 03, 2010 9:14 pm

Re: Telo Handset peeling

Post by rsg » Sat Jan 29, 2011 5:26 pm

Ok, so I sent my concern via email, and got a few questions in response that I answered, then just an email notice about a UPS package and after a week or so a new telo handset w/o battery or adapter arrived in a box, with return shipping label.

Thanks Ooma!

My, this telo handset looks much better than what I just returned!
Feb '10 start date, telo & telo handset, premier.

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nn5i
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Re: Telo Handset peeling

Post by nn5i » Mon Jan 31, 2011 3:07 pm

Probably that's just their way to recall equipment with lead- and cadmium-based paints.

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