I realized this might be a problem soon after submitting an LOA for the port, so I called customer support and was told everything would be okay. About a week later, however, my Port Request page on MyOoma listed a problem and "Action Required." Since I didn't have luck with a live rep, I emailed customer service. They responded a few days later, acknowledged the problem, and requested a copy of my last phone bill. I promptly sent it to them and received a polite and encouraging confirmation email from them on Aug 11. That was the last I've heard from them despite a few "Can you provide any new information?" emails I've since sent since then. No change on the Port Status page, either -- it still says "Action Required."
Can anyone suggest other ways to contact support that may yield better results? I would have thought sending email to the people directly responsible for the port would be most effective, but I'm wondering now if I'd have more luck with the generic support email. I'm not even sure if the Verizon/Frontier change is the issue -- I'm completely in the dark on what's going on, and in the meantime I'm still paying for my landline that I was really hoping to get rid of sooner rather than later.
I was mostly pleased with the results I had with support at the outset of this issue, but I'm quickly becoming disillusioned with their lack of updates. I certainly don't need an email whenever any small detail changes, but I'm not even sure what the big picture issue is here.