Ported my old phone # to Ooma. No info, no support from Ooma

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AzJazz
Posts: 57
Joined: Sun May 23, 2010 8:17 pm

Ported my old phone # to Ooma. No info, no support from Ooma

Post by AzJazz » Sat Aug 21, 2010 2:49 pm

I ported my old phone number via the Ooma number port webpage 4 weeks ago.

I haven't heard anything since. I never even received an email from Ooma telling me that the porting process has started yet. I can't see anything on my account that shows that a port is even in progress.

Is this the way the Ooma porting process operates? Or, did Ooma lose my request?

I've already tried calling Customer Support twice now, and nobody has even answered there yet. :shock:

This is pretty infuriating,

AzJazz

EvilTwin
Posts: 7
Joined: Thu Jul 22, 2010 12:14 pm
Location: Pennsylvania

Re: Ported my old phone # to Ooma. No info, no support from Ooma

Post by EvilTwin » Sun Aug 22, 2010 5:09 am

We ported our number a few weeks ago as well (same general time period) and ours was completed about a week ago with no issues. Have you checked the status on the "Porting Status" page under "Account" on the My OOMA site? Does it show that the process was even started?

AzJazz
Posts: 57
Joined: Sun May 23, 2010 8:17 pm

Re: Ported my old phone # to Ooma. No info, no support from Ooma

Post by AzJazz » Sun Aug 22, 2010 2:33 pm

I don't see a "Porting Status" under my Account page on my.ooma.com.

Does this mean that ooma just cost me $60 of an additional month of telephone service from my old provider because they screwed up? :(

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lbmofo
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Re: Ported my old phone # to Ooma. No info, no support from Ooma

Post by lbmofo » Sun Aug 22, 2010 7:02 pm

https://my.ooma.com/porting_status

If this page doesn't show your port status, it means you don't have any ports in progress.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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AzJazz
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Joined: Sun May 23, 2010 8:17 pm

Re: Ported my old phone # to Ooma. No info, no support from Ooma

Post by AzJazz » Wed Aug 25, 2010 9:40 pm

Sigh.

The first porting attempt didn't get registered properly on ooma's servers for some reason. I thought the website was acting pretty slow that day.

I'm out an additional $60. for an extra month of land-line service that we don't use anymore.

This sux. :cry:

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