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#62818 by AzJazz
Sat Aug 21, 2010 2:49 pm
I ported my old phone number via the Ooma number port webpage 4 weeks ago.

I haven't heard anything since. I never even received an email from Ooma telling me that the porting process has started yet. I can't see anything on my account that shows that a port is even in progress.

Is this the way the Ooma porting process operates? Or, did Ooma lose my request?

I've already tried calling Customer Support twice now, and nobody has even answered there yet. :shock:

This is pretty infuriating,

#62834 by EvilTwin
Sun Aug 22, 2010 5:09 am
We ported our number a few weeks ago as well (same general time period) and ours was completed about a week ago with no issues. Have you checked the status on the "Porting Status" page under "Account" on the My OOMA site? Does it show that the process was even started?
#63152 by AzJazz
Wed Aug 25, 2010 9:40 pm

The first porting attempt didn't get registered properly on ooma's servers for some reason. I thought the website was acting pretty slow that day.

I'm out an additional $60. for an extra month of land-line service that we don't use anymore.

This sux. :cry:

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