Difference in 911 and E911

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Toots
Posts: 38
Joined: Thu Aug 05, 2010 8:48 am

Difference in 911 and E911

Post by Toots » Thu Aug 12, 2010 12:24 pm

Is my ability of call 911 set when I complete installation?

Do not recall any mention of it.

Toots

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ajw522
Posts: 247
Joined: Sun Oct 04, 2009 11:52 am
Location: Irvine, CA

Re: Difference in 911 and E911

Post by ajw522 » Thu Aug 12, 2010 1:24 pm

Yes, you should be able to make 911 calls right after the Ooma is setup. However, it may take up to 24 hours for the ADDRESS to be provisioned. For the time being, you will be routed to a nationwide 911 backup center, who will take your info and pass it on to your local office.

PS: Make sure you enter your address TOTALLY right. Otherwise, the Ooma will not route your call to your local call center.
i.e. If your address is 1840 Embarcadero Dr, Palo Alto, if you do 1840 Embarcadero St, Palo Alto, it won't go through to the Palo Alto 911 call center. I had a terrible experience with setting up 911 with my address since I moved into a new residence and Ooma didn't recognize my address at first, and this was one of the main reasons why 911 wouldn't go through - I had a Dr where there should be no Dr.
Customer since August 2009
Hardware: Core Telo w/ HD2 Handset;2 ooma Hubs
Lifetime Premier Subscription
iPhone 7 Plus w/Ooma Mobile App
Internet: AT&T U-Verse 50Mbps

Toots
Posts: 38
Joined: Thu Aug 05, 2010 8:48 am

Re: Difference in 911 and E911

Post by Toots » Thu Aug 12, 2010 1:59 pm

Thanks for the info. I do not recall setting this up, was it a part of the installation or should I add it and if so where do
I go to add it?

Toots

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lbmofo
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Re: Difference in 911 and E911

Post by lbmofo » Thu Aug 12, 2010 2:11 pm

Inputting address was part of the activation flow.
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Toots
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Joined: Thu Aug 05, 2010 8:48 am

Re: Difference in 911 and E911

Post by Toots » Fri Aug 13, 2010 7:41 am

Thanks for the help.

Toots

ntoy

Re: Difference in 911 and E911

Post by ntoy » Fri Aug 13, 2010 9:21 am

Hello,

Additional info:

https://www.ooma.com/911

Toots
Posts: 38
Joined: Thu Aug 05, 2010 8:48 am

Re: Difference in 911 and E911

Post by Toots » Fri Aug 13, 2010 10:02 am

Thanks ntoy. Where are instructions of this type located? I see people talk about setup.ooma.com and things that
that I would love to read and learn from.

Toots

ntoy

Re: Difference in 911 and E911

Post by ntoy » Fri Aug 13, 2010 10:26 am

Hello Toots,

There is a wealth of information in our forum with many thanks to our forum contributors! I can't say enough...
If you cruise through the forum topics at your leisure, you'll find some great stuff! Also, you may want to cruise through our FAQ's.

Unfortunately, detailed documentation in some areas may not be available at the moment. This is a work in progress project.

Only info I have on setup.ooma.com is from our Quick start guide:

https://www.ooma.com/support/documentation

"You can optimize how ooma prioritizes your network traffic
by opening your web browser to http://setup.ooma.com.
Note that this page can only be accessed from a computer
connected directly to, or behind, the HOME NETWORK
port of your Ooma Telo."

This only shows you how to gain access.

Again, welcome to Ooma!

Toots
Posts: 38
Joined: Thu Aug 05, 2010 8:48 am

Re: Difference in 911 and E911

Post by Toots » Fri Aug 13, 2010 10:39 am

Thanks so much ntoy, you have been very helpful. Glad you explained about accessing the setup link. I have
the core version and could not access.
Thanks for the welcome, so far I like ooma very much. Have not installed my Scout yet. Will take a pause and see
if I really need it.

Toots

ntoy

Re: Difference in 911 and E911

Post by ntoy » Fri Aug 13, 2010 11:05 am

Sorry, one more thing I neglected to mention:

If setup.ooma.com does not work, you can also try http://172.27.35.1 instead.

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