1 and 2 Lights Solid Blue

Got something else to discuss that is not covered by the previous forums? Post it here!
Post Reply
SHANABGA
Posts: 2
Joined: Thu Aug 05, 2010 5:53 pm

1 and 2 Lights Solid Blue

Post by SHANABGA » Thu Aug 05, 2010 6:07 pm

I've had an Ooma Telo set up and functioning without issue for the last 6 months and now overnight it has suddenly stopped normal functioning and now only the 1 and 2 lights are lit up solid blue. No dial tone, can't connect to Telo through http://setup.ooma.com (this worked previously).

The 1 and 2 are the only lights on the face that will come on, no matter what I do. They come on and stay on as soon as it has power, regardless of whatever else is connected to it.

Configuration is Combined Modem/Router --> into Internet port of Telo

I've tried the normal fixes of:
1) resetting through powering off and on the Telo
2) hard restart (does not work as 1 and 2 lights come on solid immediately after restart)
3) cycling through of powering off and on modem/router and then Telo and vice versa

I've read in other postings and it appears my Ooma is "bricked" or otherwise unable to register with Ooma now?

http://174.143.168.12/forums/viewtopic.php?f=2&t=3255
viewtopic.php?f=2&t=4944
viewtopic.php?f=8&t=7555&start=0


Is this recoverable? If so, how? Any help would be greatly appreciated.

Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: 1 and 2 Lights Solid Blue

Post by Groundhound » Thu Aug 05, 2010 7:27 pm

Sounds to me like you need to contact customer service for possible RMA.

ntoy

Re: 1 and 2 Lights Solid Blue

Post by ntoy » Fri Aug 06, 2010 8:15 am

Hello,

Try powering your telo off for 2 minutes & powering back. If it doesn't recover,
please contact our support folks to RMA your device.

Post Reply