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#61609 by SHANABGA
Thu Aug 05, 2010 6:07 pm
I've had an Ooma Telo set up and functioning without issue for the last 6 months and now overnight it has suddenly stopped normal functioning and now only the 1 and 2 lights are lit up solid blue. No dial tone, can't connect to Telo through http://setup.ooma.com (this worked previously).

The 1 and 2 are the only lights on the face that will come on, no matter what I do. They come on and stay on as soon as it has power, regardless of whatever else is connected to it.

Configuration is Combined Modem/Router --> into Internet port of Telo

I've tried the normal fixes of:
1) resetting through powering off and on the Telo
2) hard restart (does not work as 1 and 2 lights come on solid immediately after restart)
3) cycling through of powering off and on modem/router and then Telo and vice versa

I've read in other postings and it appears my Ooma is "bricked" or otherwise unable to register with Ooma now?

http://174.143.168.12/forums/viewtopic.php?f=2&t=3255
https://www.ooma.com/forums/viewtopic.php?f=2&t=4944
https://www.ooma.com/forums/viewtopic.php?f=8&t=7555&start=0


Is this recoverable? If so, how? Any help would be greatly appreciated.
#61630 by ntoy
Fri Aug 06, 2010 8:15 am
Hello,

Try powering your telo off for 2 minutes & powering back. If it doesn't recover,
please contact our support folks to RMA your device.

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