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#60439 by 1kenthomas
Thu Jul 22, 2010 1:01 pm
I have a remote (not on site) hub that goes directly to voicemail when someone calls-- though it is set to ring for 30 seconds, and it has dial tone.

Any ideas?
#60440 by murphy
Thu Jul 22, 2010 1:08 pm
Is the envelope light on?
#60441 by 1kenthomas
Thu Jul 22, 2010 1:33 pm
I'm not on site, and can't call in because it doesn't ring! so I'll have to ask, when I get a call from the unit. Thanks for the reply.
#60597 by 1kenthomas
Sat Jul 24, 2010 12:38 pm
Gosh I love the incompetence of OOMA support.

So the first thing they always suggest is that someone directly connect the OOMA device to the Internet device, such as cable modem.

How many ISPs require an authentication layer there, hmm?
#60598 by 1kenthomas
Sat Jul 24, 2010 12:41 pm
Actually, that wasn't the real one here.

The real incompetence is having a customer call from an OOMA line, and telling them to unplug the OOMA unit. Fucking brilliant that. Just amazingly, fucking brilliant.
#60600 by 1kenthomas
Sat Jul 24, 2010 1:04 pm
And yes, for that matter, the problem was most likely that do not disturb was on.

End user gets back from 6 weeks of vacation. End user wants to listen to their voicemail. Light is flashing. User presses light. Nothing happens. User presses light for long time.

#60619 by southsound
Sat Jul 24, 2010 4:54 pm
1kenthomas wrote:Actually, that wasn't the real one here.

The real incompetence is having a customer call from an OOMA line, and telling them to unplug the OOMA unit. F*ing brilliant that. Just amazingly, f*ing brilliant.

My friend, with language like this I not only hope to never see another one of your posts but I hope you take your ooma system back for a refund and go to whatever company allows you to use that kind of garbage talk on their site. I can guarantee you that ooma will not tolerate it. Your post has been reported and additional posts from you will be ignored by most on this forum.
#60620 by 1kenthomas
Sat Jul 24, 2010 5:00 pm
Excuse me? I did not say F-you, which would be a personally abusive attack, I said fucking brilliant, which is a sort of sarcasm. Or is a wee bit of colorful language not allowed on this forum? You have something against fucking? Christianist or something, or just a prig?

Please point me to the "acceptable use policy" which forbids my free use of expression, while I'm reporting your use of an excessively large red off-color font. Because the censors really should have knots in their knickers over your doing that.

Thank you, however, for reporting the post. I'll take any attention I can get.
#60631 by Groundhound
Sat Jul 24, 2010 9:29 pm
1kenthomas wrote:Thank you, however, for reporting the post. I'll take any attention I can get.

Gutter language is very common on many forums, but the normal level of discourse here is typically of a bit higher standard. Southsound beat me in reporting your post, and the system only allows one report. I'm not sure if your language will garner the type of attention you desire, mostly it just gets you ignored. I suspect you had a problem of some sort you wanted help with, I just can't remember what it was.
#60634 by 1kenthomas
Sun Jul 25, 2010 2:51 am
Dear "Sir or Madam," using the terms quite expansively,

Gutter language...

Well, I'm glad to hear that the thought police are alive and well over there in Atlanta. I believe the Supreme Court of your small little nation just ruled, in regards to your specific small-minded ideas about language and the US FCC, that your ideas are wrong.

Or you could get thyself to a local Uni and find out what "slightly more elevated" terms they use to describe Mr. Carlin's seven earthy words and their expressive nature.

Obviously, my post at this point is not about getting help with a "do not disturb" function on a distant OOMA hub operated by a senior, a situation that the first respondent here was bright enough to figure out off the bat; rather to draw attention to OOMA's ridiculously dismal customer support model, and its ridiculous, if somewhat humorous in the end, failures.

Because where I come from, we have country judges, and I can just imagine going in front of one of them and explaining this situation. Something like, "she was on the phone with them, and they told her to do what? Unplug the phone from the wall?!? I'd fucking curse too!" I can certainly imagine a few judges up in Kentucky, where the hub is located, responding like that.

Because the only thing that would possibly be of use here, is to have the arseholes who own and run OOMA, give up on the excuses and fix their Customer Service and take an interest in the experience of their customers; short, of course, of my firing off an email to David Pogue at the NYT, detailing a few of OOMA's customer service gaffes from this forum, or me picking up the phone and calling an attorney at Heller Ehrmann about a class action.

So, please, attempt to censor me. Because nothing gains attention on the internet, like censorship. And I'm looking for attention!

Finally, as an exercise of those free speech rights which you Statists claim to hold so dear, except when you hear them exercised:

Please friggin' frack and fich you up the derrière, sir or madam. NTM, y range aussi ta pere.

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