Incoming calls go straight to voice mail

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mvalpreda
Posts: 3
Joined: Tue Mar 03, 2009 5:00 pm

Incoming calls go straight to voice mail

Post by mvalpreda » Tue Mar 03, 2009 5:03 pm

All incoming calls to my Ooma number are going straight to voice mail. I can make outgoing calls without issue. The status light is blue and the red envelope is lit even though there is no voice mail.

Thoughts? Support numbers seem to take forever to answer. About ready to return this already.

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southsound
Posts: 3519
Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: Incoming calls go straight to voice mail

Post by southsound » Tue Mar 03, 2009 5:55 pm

This one is easy. When you hold the envelope (send to voicemail) button down for 3 seconds, it toggles between "do not disturb" and regular incoming call function. When you are in "do not disturb" the light is iluminated and your calls will go straight to voicemail.

Just hold down the button until the light goes out and all will be normal.

Enjoy your ooma!
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.

mvalpreda
Posts: 3
Joined: Tue Mar 03, 2009 5:00 pm

Re: Incoming calls go straight to voice mail

Post by mvalpreda » Tue Mar 03, 2009 7:14 pm

Now I feel stupid. Wife and I were going nuts. Thanks for the help.

moku160
Posts: 14
Joined: Mon Jan 04, 2010 4:28 pm

Re: Incoming calls go straight to voice mail

Post by moku160 » Sat Feb 06, 2010 12:59 am

Thank you I also had this problem, and this thread probably saved me hours...of feeling like a moron instead of the 45 minutes it took to find the solution.

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