Billing Questions

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asporet
Posts: 9
Joined: Wed Jun 02, 2010 1:07 am

Billing Questions

Post by asporet » Wed Jun 02, 2010 1:20 am

Just activated yesterday, so far seems better than Vonage.
I would like to evaluate for at least 3-4 weeks but want to start the porting process. I will order the Annual Premier+Port now to get things rolling.
Questions are -
1. Will the charge for Premier+Port be billed immediately or after the 60 day trial?
2. What is the billing cycle/due date for monthly fees? Same day each month based on activation or X# day cycle?

Thanks

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Aveamantium
Posts: 1352
Joined: Sat Jun 20, 2009 2:28 pm
Location: Loveland, Colorado

Re: Billing Questions

Post by Aveamantium » Wed Jun 02, 2010 6:12 am

The premier+port charge will be billed immediately and the remainder of the 60 day trial will be added to the year subscription. Not sure about the fees...
Go AVS!

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bw1
Posts: 1781
Joined: Wed Mar 18, 2009 9:06 am
Location: MI

Re: Billing Questions

Post by bw1 » Wed Jun 02, 2010 6:31 am

I believe any monthly payments or fees are billed to your credit card at the end of the month. But it may be different for everyone, I'm not sure.

asporet
Posts: 9
Joined: Wed Jun 02, 2010 1:07 am

Re: Billing Questions

Post by asporet » Thu Jul 08, 2010 8:52 pm

I decided to hold off on Premier but paid the $40 for the number port. My Premier trial is up in 3 weeks. I'm wondering if, after the downgrad to Basic, I decide I want Premier and order it + the free # port will I still be credited for the $40 I already paid?

murphy
Posts: 7206
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Billing Questions

Post by murphy » Fri Jul 09, 2010 2:10 am

Call the billing department and ask. We can only guess.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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bw1
Posts: 1781
Joined: Wed Mar 18, 2009 9:06 am
Location: MI

Re: Billing Questions

Post by bw1 » Fri Jul 09, 2010 9:00 am

asporet wrote:I decided to hold off on Premier but paid the $40 for the number port. My Premier trial is up in 3 weeks. I'm wondering if, after the downgrad to Basic, I decide I want Premier and order it + the free # port will I still be credited for the $40 I already paid?
You have to upgrade to Premier and request the free port while you're still in your free trial. If you pay $39.99 for the port and then decide to get Premier, you can call Ooma sales to pay the difference ($80) as long as you do it while you're in your free trial.

See:
viewtopic.php?f=9&t=7220&p=51019#p51019
viewtopic.php?f=6&t=111&p=414#p414

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