Scout acting up lately

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jjooma
Posts: 5
Joined: Sun Dec 20, 2009 7:51 pm

Scout acting up lately

Post by jjooma » Thu Apr 29, 2010 8:24 am

I've been experiencing more frequent issues with my Scout not working recently. The behavior varies -- sometimes the ooma tab is flashing red while other times the bottom row of buttons are solid red -- but when I check my Hub it's always solid blue. There's only one phone line in the house (disconnected) and the Scout used to stay solid blue all the time so I'm not sure why it's been acting up lately. Any ideas?

Thanks,

John

echien
Posts: 1
Joined: Fri Apr 30, 2010 1:27 pm

Re: Scout acting up lately

Post by echien » Fri Apr 30, 2010 1:32 pm

I have the same problem. It sometimes work fine and sometimes with 4 solid red at the bottom of the scout. Any solution?

jjooma
Posts: 5
Joined: Sun Dec 20, 2009 7:51 pm

Re: Scout acting up lately

Post by jjooma » Sun May 02, 2010 5:48 am

I haven't been able to get it to work all week. It's currently displaying the bottom row of buttons as solid red. I've power cycled both the Scout and the Hub, and I've disconnected/reconnected the phoneline on both ends, but nothing makes any difference.

murphy
Posts: 7208
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Scout acting up lately

Post by murphy » Sun May 02, 2010 6:20 am

Sit the hub and scout side by side and connect their wall ports together.
If it works in this configuration, you have building wiring problems.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

jjooma
Posts: 5
Joined: Sun Dec 20, 2009 7:51 pm

Re: Scout acting up lately

Post by jjooma » Sun May 02, 2010 7:09 pm

Thanks for that suggestion, Murphy. I did as you suggested and the Scout showed a blue ooma tab, so the problem must be with my wiring. At least I've narrowed down the source of the problem. Now I just have to figure out how to fix the wiring...

feartheturtle
Posts: 108
Joined: Tue Sep 08, 2009 5:02 am
Location: Maryland

Re: Scout acting up lately

Post by feartheturtle » Mon May 03, 2010 9:12 am

There is another simple check you can do. Our scout misbehaved badly some time ago due to "sticky keys." I'm not sure which key was at fault, but pressing and releasing all the keys on our scout cleared the problem.

hpepper
Posts: 752
Joined: Mon Apr 27, 2009 10:29 am
Location: Columbus, Ohio

Re: Scout acting up lately

Post by hpepper » Mon May 03, 2010 10:28 am

jjooma wrote:Thanks for that suggestion, Murphy. I did as you suggested and the Scout showed a blue ooma tab, so the problem must be with my wiring. At least I've narrowed down the source of the problem. Now I just have to figure out how to fix the wiring...
I suggest setting up the Hub and Scout in a direct wire setup. All it takes is one pair of unused wires in the house (assuming those are OK) You would need to use a splitter that splits out the second pair - one on each end and also make sure nothing else is using the second pair. Also make sure the second pair is disconnected at the demarcation box outside.

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