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#53761 by rsg
Sat Apr 24, 2010 4:26 am
I've been waiting 2+ months for my number port, and called Ooma support about it recently. They replied that 1) they sent me email about the problem (which I never did receive) twice; and 2) that AT&T was not allowing the port. I asked for the email so I could get the specific language, and its been another 2 weeks w/o email.

Calling AT&T seems to be the next thing to do; but I have no idea who to ask for or exactly what I'm asking for. The fact that Ooma can't resend the email message is just another layer of irritation; I get plenty of other spam no problem!

Any advice on how I should proceed? Thank you in advance.
#53770 by Soundjudgment
Sat Apr 24, 2010 9:55 am
So, AT&T is playing the old 'holding numbers hostage' game again?? Yeah, one way you can proceed, is to tell AT&T where they can put that old useless number, and simply get a fresh new number from Ooma's pile of free phone numbers. You can get one that matches the Area Code in your region. Or go for any Area-Code number you wish. With all those choices... YOU are in control.

You don't really need some old worn-out number, unless it holds some strange sentimental value for you or something. Why be off-put by their corporate stranglehold? AT&T can go kiss it, and you can enjoy that shiny new Ooooooma number right away! :cool:
#53784 by rsg
Sat Apr 24, 2010 12:28 pm
I agree a new number is one option, but we just moved and my wife likes the number. 'Nuf said.
#53799 by lbmofo
Sat Apr 24, 2010 2:41 pm
Seems there are some problems with your port request so AT&T rejected it asking for resolution from ooma. So I suppose that's the status the port request is still in. The problem maybe "name not correct," "account number not correct," "address not correct," etc. I would call ooma CS and ask for a porting specialist (LOA department) and find out what the problem statement was from AT&T and instruct the ooma LOA rep to respond to AT&T accordingly.
#58248 by rsg
Fri Jun 18, 2010 7:02 pm
Well, 2 months later and it finally happened. Maybe I wasn't persistent enough to get the right sort of tech help on the other end. Finally, I just resubmitted the entire darn order and then it went through about 2 weeks later than they predicted.

Not too impressed, but at least it's progress.

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