Porting taking 7 + weeks.....

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catnip3
Posts: 2
Joined: Sun Dec 28, 2008 12:18 pm

Porting taking 7 + weeks.....

Post by catnip3 » Mon Feb 23, 2009 3:11 pm

I initially faxed my port request on 1/5/09 and my credit card was billed for the 39.99 for the porting.

Today is 2/23/09 -still no porting of #.

It has been about seven weeks.

What in the world is taking so long? Called Ooma today and was told my request had been received but they could not give an estimate on when it would be ported. My # is through Vonage.

This sucks.

dmlanger
Posts: 60
Joined: Fri Feb 27, 2009 11:49 am

Re: Porting taking 7 + weeks.....

Post by dmlanger » Fri Feb 27, 2009 1:06 pm

wow that really stinks, i had mine transferred within 1 day of the request (any my other provider had already had my line deactivated for 3 weeks because AOL stopped offering their free phone service). When i submitted it i sent the LOA with a High Priority subject as recommended by the customer support (I had only 1 week before the phone number would be sold off and reassigned to someone else)

murphy
Posts: 7208
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Porting taking 7 + weeks.....

Post by murphy » Fri Feb 27, 2009 1:28 pm

catnip3 wrote:
What in the world is taking so long? Called Ooma today and was told my request had been received but they could not give an estimate on when it would be ported. My # is through Vonage.
Can you still receive calls on the number at Vonage? If you can, Vonage has not done their part yet. My Vonage number stopped receiving calls on a Friday morning with an error message that basically said that the number is no longer in service. Late Friday afternoon the number started working on ooma. At this point I could still make calls on Vonage. The following Tuesday the number disappeared from Vonage. An interesting point is that I had ported the number from Verizon to Vonage about three years ago. The processing log for that port was updated to say that the port had been canceled. The number was initially issued to me by Verizon in 1962. It appears that Verizon is still the record holder for the number. Vonage released it back to Verizon and then ooma picked it up from Verizon. My port was iniated on January 27 and completed on February 20. I did not contact Vonage about the port at all.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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