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#54460 by kaho
Sat May 01, 2010 11:14 am
For awhile my Id showed "Ooma Inc." Pretty much all my contacts knew who was calling-I become Mr. Ooma. But recently, it shows "Unknown"in one area and "Out of Area" in another. That has created some problems. Several times my calls were ignored because the person that I called thought it was from telemarketers :cry: . is there anyway Ooma can fix it?
Thanks,
#54493 by murphy
Sun May 02, 2010 3:31 am
There are approximately 20 caller ID databases in the US.

Ooma can publish an update for your number but they have no control over whether or not the database operators process the update and add it to their database.
#83955 by thunderbird
Sat Jul 02, 2011 2:05 am
kaho wrote:For awhile my Id showed "Ooma Inc." Pretty much all my contacts knew who was calling-I become Mr. Ooma. But recently, it shows "Unknown"in one area and "Out of Area" in another. That has created some problems. Several times my calls were ignored because the person that I called thought it was from telemarketers :cry: . is there anyway Ooma can fix it?
Thanks,

"But recently, it shows "Unknown" in one area and "Out of Area" in another". I would think that this change means that somehow, along the way, the paperwork got "messed up" and needs to be resubmitted.

E-mail Ooma Customer Support and complain until you get positive results.

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

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