I activated my ooma hub on 1/11/09. I applied for my $50.00 credit when I activated my account. I checked and checked to see if the credit was there and it wasn't. I thought maybe I forgot to input the coupon. So I input it again before 1/31/09. I have not received my $50.00 International Calling Credit yet. I'm actually going out of the country later this month and would like the credit to be in place so it can be used. Can someone help me with this?
Hang in there guys and call customer service, they'll get to you if you're still waiting.
I've used the "email" support link on another issue, twice, and that issue has not yet been resolved nor have I heard anything from Ooma that they even received my support email. I'm leary on sending another email for assistance on the international credit.
I guess it's time to be on hold for a phone tech to help resolve my other problem.
Regarding the 50$ credit that i shold have gotten in january:
Unfortunately, this offer is no longer available.
I apologize for any inconveniences this may have caused.
If you have any further questions or concerns, please feel free to contact our Technical Support Line at 1-888-711-6662.
However, when I went to make my first international call this weekend, I discovered the account balance was now zero.
I sent ooma an email today asking them to explain what happened and to update my account with the $50. credit. I will let you know what response I receive.
After many many emails to support people i finally got someone to pass it on to the "management" team who finally credited it to my account.