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#50836 by Groundhound
Fri Mar 19, 2010 10:30 am
fthomasson wrote:If this problem started for any of the Telo users today, it may have something to do with the new Telo firmware 1.35170 that was rolled out to most Telo users last night.

Re-read the post just before yours and you will see that's not likely the issue.
#50843 by murphy
Fri Mar 19, 2010 1:18 pm
Did you disable the connection tone? 10 digit dialing has nothing to do with the problem.
#50874 by Dennis P
Fri Mar 19, 2010 9:52 pm
After a little debugging, it does look like the problem was introduced by the upgrade to 35170. Calls to certain toll-free numbers can take longer to connect and cause the IVR system to timeout. We are looking into options to workaround the problem. In the meantime, if you have issues reaching a number, please PM the phone number you are trying to reach as well as the last 6 digits of your MAC address. We can put you back on 33190 until we have a better plan. Thanks.
#50875 by dpierce
Fri Mar 19, 2010 10:01 pm
When I'm wrong, I'm really wrong. Dennis messaged me about this and found that I was actually on version 33190 before the upgraded to 35170 last night. They backed me backed down and I am happy to say that I can dial my 866 numbers again. Thanks guys for the great response and taking my problem as seriously as you did. It was appreciated greatly.
#50927 by bw1
Sat Mar 20, 2010 6:16 pm
dpierce wrote:This is my livelihood. If I can't dial into my meetings then I don't get paid.

I see from a later post that this was resolved for you, but if what you say above is true, you really should consider a backup to your Ooma service. You never know when they may have an issue that's out of their control, like with a carrier they partner with.

You could get a prepaid or pay as you go cell phone or another VoIP service as a back up. You can get one of those as back up pretty cheaply.

You can research it here:
#50932 by WayneDsr
Sat Mar 20, 2010 7:04 pm
I use a toll free number (888) and I get through fine with 35170.


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