Odd number for caller ID

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jross
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Location: Prairie Village, KS
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Odd number for caller ID

Post by jross » Tue Feb 16, 2010 11:07 am

When I call out, the caller ID on the receiving phone is not my number. Any reason why? How do I fix it?

amoney
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Joined: Tue Dec 22, 2009 9:43 pm

Re: Odd number for caller ID

Post by amoney » Tue Feb 16, 2010 12:55 pm

Call Ooma, if its a new Ooma number that your not attached to, I would recommend Ooma exchange the number for another new number. If you starts telling you wait 10+ days for the system to work it out, that is not good.
Comcast > Telo > WRT54G

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jross
Posts: 10
Joined: Tue Jan 06, 2009 7:14 am
Location: Prairie Village, KS
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Re: Odd number for caller ID

Post by jross » Wed Feb 17, 2010 1:16 pm

I called this morning, and the girl told me to power cycle the Ooma, which I did. The number that shows up on caller ID is the alternate number for my Ooma. She said the power cycle would fix it. It didn't.

I called back this afternoon, and was told that a plane crash made it impossible to open a trouble ticket. Their computers were down. Oddly enough, he was able to look up my account on his computer?

So, he suggested that I hit ** something or other each time I wanted the correct caller ID to show up on outgoing calls. I suggested that this was not a fix, and asked him to hand write a trouble ticket, using pen or pencil and paper, and enter it into the computer whenever his system came back up. He said he was off for the next 2 days so that wouldn't work.

For a tech company, their customer service leaves a lot to be desired...

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