Can One Communications Be The Problem?

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GWM
Posts: 31
Joined: Fri Apr 24, 2009 7:45 am

Can One Communications Be The Problem?

Post by GWM » Thu Feb 04, 2010 12:47 pm

Can One Communications be the REAL problem we r having here? That is our service provider, right?

murphy
Posts: 7206
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Can One Communications Be The Problem?

Post by murphy » Thu Feb 04, 2010 1:00 pm

You need to provide a whole lot more information than that if you want an intelligent answer.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

amoney
Posts: 586
Joined: Tue Dec 22, 2009 9:43 pm

Re: Can One Communications Be The Problem?

Post by amoney » Thu Feb 04, 2010 1:54 pm

http://www.onecommunications.com/

I assume the above is your service provider?

What is your issues?
Comcast > Telo > WRT54G

GWM
Posts: 31
Joined: Fri Apr 24, 2009 7:45 am

Re: Can One Communications Be The Problem?

Post by GWM » Thu Feb 04, 2010 4:08 pm

I can't call certain local #'s. I have not had my problem solved 4 quite some time here & now I am having calls I place being DROPPED. I was told that One Communications is the Telo service provider. If that is the case, shudn't all of the questions regarding problems have to go thru THEM instead of CS at Ooma?

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southsound
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Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: Can One Communications Be The Problem?

Post by southsound » Thu Feb 04, 2010 4:18 pm

GWM wrote:I can't call certain local #'s. I have not had my problem solved 4 quite some time here & now I am having calls I place being DROPPED. I was told that One Communications is the Telo service provider. If that is the case, shudn't all of the questions regarding problems have to go thru THEM instead of CS at Ooma?
Not really. ooma uses many local carriers as "partners" in completing the call - but they would not respond to a call from an ooma customer. Best is to keep a log of the problem numbers - ones not completed, ones dropped, ones where call quality was bad. Date and time is really crucial. Note if outgoing or incoming. Then call ooma support with the log and let them do some checks in their own logs. It may require escalating to a higher level (the cs person can do this for you) but ooma is great at getting things working properly once they know what is going on. Your logs will be the critical piece in resolution.
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
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amoney
Posts: 586
Joined: Tue Dec 22, 2009 9:43 pm

Re: Can One Communications Be The Problem?

Post by amoney » Thu Feb 04, 2010 4:46 pm

Who is your internet provider?

Are these local calls in your area, are they long distance, are they international calls???

Perform the following speed tests to measure your internet connection performance and post your results:

http://www.speakeasy.net

http://whichvoip.com/voip/speed_test/ppspeed.html
Comcast > Telo > WRT54G

GWM
Posts: 31
Joined: Fri Apr 24, 2009 7:45 am

Re: Can One Communications Be The Problem?

Post by GWM » Thu Feb 04, 2010 5:39 pm

Speed is NOT an issue. I have RoadRunner. 25.45Mbs 0.95Mbs.

GWM
Posts: 31
Joined: Fri Apr 24, 2009 7:45 am

Re: Can One Communications Be The Problem?

Post by GWM » Thu Feb 04, 2010 5:41 pm

I called CS & WHILE he was on the phone, the call DROPPED. He ALSO had the SAME problem with the #'s I gave him to chk!

amoney
Posts: 586
Joined: Tue Dec 22, 2009 9:43 pm

Re: Can One Communications Be The Problem?

Post by amoney » Thu Feb 04, 2010 7:00 pm

GWM wrote:Speed is NOT an issue. I have RoadRunner. 25.45Mbs 0.95Mbs.
GWM wrote:I called CS & WHILE he was on the phone, the call DROPPED. He ALSO had the SAME problem with the #'s I gave him to chk!
Thats very impressive, but unless you actually verified/checked for issues, thats means bull crap, you want help???? That response is not helping us help you.

You started this thread asking...
Can One Communications be the REAL problem we r having here? That is our service provider, right?
How do we know who you have??? Clue, its the name on the bill you pay for your internet access.
Comcast > Telo > WRT54G

GWM
Posts: 31
Joined: Fri Apr 24, 2009 7:45 am

Re: Can One Communications Be The Problem?

Post by GWM » Thu Feb 04, 2010 11:19 pm

I had BOTH the RR & Telo CS on the phone. The RR guy asked me who my phone service provider was. The Telo guy said One Communications! RR chked things & BLATANTLY said u r FASTER than NORMAL! Gee, I ALREADY KNEW THAT! When the Telo CS guy said One Communication was OUR service provider, that got me to thinking why aren't we calling THEM 4 ALL of our problems?

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