Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Not really. ooma uses many local carriers as "partners" in completing the call - but they would not respond to a call from an ooma customer. Best is to keep a log of the problem numbers - ones not completed, ones dropped, ones where call quality was bad. Date and time is really crucial. Note if outgoing or incoming. Then call ooma support with the log and let them do some checks in their own logs. It may require escalating to a higher level (the cs person can do this for you) but ooma is great at getting things working properly once they know what is going on. Your logs will be the critical piece in resolution.GWM wrote:I can't call certain local #'s. I have not had my problem solved 4 quite some time here & now I am having calls I place being DROPPED. I was told that One Communications is the Telo service provider. If that is the case, shudn't all of the questions regarding problems have to go thru THEM instead of CS at Ooma?
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
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Friends don't remember what Landline Integration was or why we did it.
Are these local calls in your area, are they long distance, are they international calls???
Perform the following speed tests to measure your internet connection performance and post your results:
GWM wrote:Speed is NOT an issue. I have RoadRunner. 25.45Mbs 0.95Mbs.
Thats very impressive, but unless you actually verified/checked for issues, thats means bull crap, you want help???? That response is not helping us help you.GWM wrote:I called CS & WHILE he was on the phone, the call DROPPED. He ALSO had the SAME problem with the #'s I gave him to chk!
You started this thread asking...
How do we know who you have??? Clue, its the name on the bill you pay for your internet access.Can One Communications be the REAL problem we r having here? That is our service provider, right?