Outgoing Caller ID - Private Number

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Gooma
Posts: 7
Joined: Mon Feb 01, 2010 7:39 am

Outgoing Caller ID - Private Number

Post by Gooma » Mon Feb 01, 2010 7:52 am

When I call a friend they stated that the name that comes across is "Private Number". Can this be changed to reflect my name?

Thanks.

Anthony

murphy
Posts: 7205
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Outgoing Caller ID - Private Number

Post by murphy » Mon Feb 01, 2010 8:44 am

You have the option in my.ooma.com to make your caller ID public or hidden.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

Gooma
Posts: 7
Joined: Mon Feb 01, 2010 7:39 am

Re: Outgoing Caller ID - Private Number

Post by Gooma » Mon Feb 01, 2010 9:24 am

It is set to public. Validated that a few times to ensure. It shows up fine on cell home but not caller id's. I did use the *67 option and when I called a friend the number did appear. I do not know if that change is permanent or if I have to enter *67 each time I call. I will call some other folks to validate.

Gooma
Posts: 7
Joined: Mon Feb 01, 2010 7:39 am

Re: Outgoing Caller ID - Private Number

Post by Gooma » Mon Feb 01, 2010 9:47 am

I just spoke to support and they suggested I reboot the hub and that may correct the problem. She stated that the phone number if your preference is set properly should show up but it will take about 10 days after activitation before the name will appear. I will updated later.

mezzy316
Posts: 48
Joined: Tue Sep 08, 2009 6:51 am

Re: Outgoing Caller ID - Private Number

Post by mezzy316 » Thu Feb 04, 2010 1:32 pm

Good luck. My outbound caller ID has been wrong for 6 months. Mine doesn't show private, it shows "Null, Null." There are lots of people with this problem. I hope you can get yours fixed. I sure can't.

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