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#44476 by elkayef
Fri Jan 29, 2010 4:24 pm
Using Ooma since 8/09 generally satisfactorily. Happy with the call quality.

Bought thru Costco-- first hub speaker died. Customer service replaced after waiting for a month.

Replaced scout and after a few weeks, its speaker also died (everything else works fine--just can't hear messages)

Escalated complaint and was given a tracking number--now about 3 weeks old with no new scout.

Although I suppose I will eventually get a new scout, Ooma needs to be more diligent about its customer service responsiveness. Telephone service is important and not having functionality is annoying.

Hey Ooma--replacement of defective parts is a PRIORITY item for us customers and deserves a one week MAX turn around time.
#44484 by ntoy
Fri Jan 29, 2010 4:42 pm

Please send me a personal email with the tracking number that was provided to you. The ticket I am looking at shows a UPS delivery on the side door.

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