Help finding status of my porting request

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trigler
Posts: 14
Joined: Thu Jan 08, 2009 5:08 am
Location: Towson, MD
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Help finding status of my porting request

Post by trigler » Mon Feb 02, 2009 8:14 pm

Hi,

After receiving an email request from Ooma, I sent off my LOA and recent phone bill on January 14th. As of yet, I have not received an acknowledgement that my LOA was received, even though I did ask for one. I would really like to know if it has been received and what the status is. Any help would be appreciated.

The request was from Jose at loa@ooma.com, and that is the reply address I used.

Tom

Name: Tom Rigler

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Mojo
Ooma Moderator
Posts: 98
Joined: Fri Jun 27, 2008 11:54 am
Location: Palo Alto, California
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Re: Help finding status of my porting request

Post by Mojo » Tue Feb 03, 2009 4:21 pm

Hi Tom, I went ahead and asked our support team to follow up with you. You should be hearing back shortly.

Thanks.

murphy
Posts: 7207
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Help finding status of my porting request

Post by murphy » Tue Feb 03, 2009 4:37 pm

Just as a point of reference, I sent my porting request on 1/27 and received the acknowledgment today 2/3.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

trigler
Posts: 14
Joined: Thu Jan 08, 2009 5:08 am
Location: Towson, MD
Contact:

Re: Help finding status of my porting request

Post by trigler » Tue Feb 03, 2009 6:42 pm

Thanks Mojo, I appreciate the help.

Tom

lfbrockm
Posts: 6
Joined: Tue Jan 06, 2009 10:06 am

Re: Help finding status of my porting request

Post by lfbrockm » Wed Feb 04, 2009 8:02 am

Hello
I too emailed my porting request (LOA and copy of phone bill) on Jan 13, 2009. Also with no acknowledgement or new news since. Will someone followup with that please? The name it is under is Lauren Brockman in Marietta GA. Thanks.

frenchcamp49er
Posts: 167
Joined: Thu Jan 08, 2009 8:42 pm

Re: Help finding status of my porting request

Post by frenchcamp49er » Wed Feb 04, 2009 8:15 pm

This might help someone I faxed mine in and received confirmation withinan hour.
Customer Since: January 2009
Ooma Hardware: Ooma Hub/Scout; Telo 04/02/10
Ooma Service: Premier Lifetime (Since December 2009)

whn
Posts: 383
Joined: Thu Jan 22, 2009 6:36 pm

Re: Help finding status of my porting request

Post by whn » Wed Feb 04, 2009 10:13 pm

i got my confirmation but do you know when it will completely port over?

i want to cancel the other phone services so I can save $

frenchcamp49er
Posts: 167
Joined: Thu Jan 08, 2009 8:42 pm

Re: Help finding status of my porting request

Post by frenchcamp49er » Thu Feb 05, 2009 7:06 am

Most on the forum say 3 weeks. I have not mine ported as of yet. But it's only been two weeks.
Customer Since: January 2009
Ooma Hardware: Ooma Hub/Scout; Telo 04/02/10
Ooma Service: Premier Lifetime (Since December 2009)

vickiwho
Posts: 3
Joined: Thu Feb 05, 2009 10:00 am

Re: Help finding status of my porting request

Post by vickiwho » Thu Feb 05, 2009 10:09 am

Hi there, I emailed my porting request on 1/13 and have not heard a word about my status. I'd be happy with an email.

I hesitate to call the 1-800 # because I've sat on hold for 45 minutes @ a time.

The only time I heard from someone was to sell me Premium Services. He sounded like he was in a wind tunnel with marbles in his mouth. I could barely understand him.

I'm still excited about Ooma. I think it will be great once they get over their initial hurdles. Service-wise, I 'm feeling a little disheartened right now.

Thank you.

jsanders
Posts: 1
Joined: Fri Feb 06, 2009 5:27 am

Re: Help finding status of my porting request

Post by jsanders » Fri Feb 06, 2009 5:38 am

For anyone this may help, here's how my porting experience worked.

I requested the port online on ooma's website. The LOA form was promptly emailed to me. I filled it out and faxed it back. When I hadn't heard of the status of my request in two days, I sent an email to the address that had sent the LOA form requesting an update. I received a reply in one day that they did have all my paperwork. I didn't receive any other communications until yesterday, when I received an email letting me know that the port was complete. It took two weeks and one day from the time I faxed in the forms, which is the fastest I have heard of. I anticipated probably another week.

I hope this helps those of you navigating the porting process.

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