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#40288 by hwgang
Tue Jan 05, 2010 11:01 am
One fax successfully SENT. My sign of relief is enormous. Now to see if I can send.
#40289 by hwgang
Tue Jan 05, 2010 11:05 am
EUREKA! I can receive now, too. Removing the Telo seems to have made the difference. I will problem-solve that part when my ability to communicate via fax is not critical as it is right now.

Thanks to everyone for your efforts and good thoughts.
#40292 by Potts
Tue Jan 05, 2010 11:12 am
I use HP Officejet 5610 to fax, since getting Ooma, I used it to fax. although the 5610 read fax successfully SENT. They never received it. I did a scan of the documents and sent it email. Maybe this would work better.
#41297 by oomg
Mon Jan 11, 2010 7:35 am
These problems can be avoided rather easily. From another thread:

9204wilson wrote:Ooma needs to integrate a fax service to its list of premier features. For example, I would like to use one of my two phone numbers to recieve faxes in addition to voice calls. Rather then print the fax out from a fax machine, I would rather have the fax turned into a PDF and emailed to me and/or made available for downloaded from "My Ooma." Then, I can save it to my computer, print it or forward it to by email to whomever I wish. Currently with a fax machine connected to Ooma, if I am away from home, I cannot get the faxes because they are sitting printed tray of the fax machine. But, if they were emailed to me, I would be able to get them in my email.

I am sure that the Telo can determine the difference between a voice call and a fax. Then, if it is a fax being received, there could be a distintive ring notifying of the inbound fax so the call is not answered. Or, don't even have the telephone ring, just have a fax sent to email. There really is no need for the phone to ring. I would think that with Ooma's great engineering knowlege, this would be easy to implement. And, what a nice extra selling feature for the product.

This feature request has been requested before. My position is unchanged. I would prefer that Ooma continue to do what it does best... provide quality VOIP service.

To be sure, I don't fault the request. However, there are services available for as little as $1.00 (that's right, one dollar) per month that will provide for unlimited incoming faxes that are converted to PDF and forwarded to the subscriber's email as a PDF attachment. And, for that price they will provide a dedicated fax number. For $2.95 per month, they will fax all incoming faxes to as many as five email addresses (think of a dedicated archive), and provide outgoing fax service by attaching a PDF document to a fax cover page for 2.5 cents per page. See:

Of course, if you can scan your documents and send them as a PDF attachment, it would be just as easy and zero cost to send them via email attachment. Well, there are still some people or businesses who have a fax but not a computer. But, you get the picture... I think the fax is almost obsolete, although they may continue to exist for a number of years into the future. One side benefit. Since I started using an e-fax service, incoming junk faxes have ceased.

Now, I know that the foregoing probably would not have helped in the emergency fax situation. But, the sign up to OneSuite is easy and doing so may have provided a quicker solution to the emergency if the documents to be faxed were capable of being scanned.

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