Ooma Support Never Answers My Emails

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byersthja
Posts: 52
Joined: Wed Oct 14, 2009 6:31 am

Re: Ooma Support Never Answers My Emails

Post by byersthja » Thu Jan 28, 2010 1:33 pm

If you don't get a confirmation that your email was received, you're probably better off calling support and getting a trouble ticket number. At least you'll talk to someone and won't be wondering if your email is sitting in some mailbox unread.

ntoy

Re: Ooma Support Never Answers My Emails

Post by ntoy » Thu Jan 28, 2010 1:40 pm

Hello kyledp,

Your Ooma hub is not detecting your landline. When you registered/activated, you had selected Landline config with Ooma.

On the back of the Ooma hub, there is a port called "Wall" - you want to make sure you plug your active landline(phone line) to it. If you plug a your phone directly to your physical wall jack, do you hear your landline dialtone?

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