Add New Number

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scooch
Posts: 5
Joined: Thu Jul 16, 2009 6:28 pm

Add New Number

Post by scooch » Sat Dec 19, 2009 4:56 am

I upgraded to Premier but I can't seem to add a second number to my account. I log into my Ooma, go to preferences, phones numbers. I can click add new phone number and search for a number. When I click on a number, nothing happens. Anyone else get this to work, or is there a trick?

Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: Add New Number

Post by Groundhound » Sat Dec 19, 2009 6:08 am

Several people have reported getting stuck at that point - obviously a website glitch. I'd get to the point where the number you want is displayed and then call customer service to get them to complete the order.

Gilly
Posts: 1
Joined: Sat Dec 19, 2009 11:01 am

Re: Add New Number

Post by Gilly » Sat Dec 19, 2009 4:26 pm

I am having the same problem. Don't really want to call customer service. Any suggestions?

Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: Add New Number

Post by Groundhound » Sun Dec 20, 2009 6:06 am

Hopefully it will be fixed in the next website update, but I don't know any schedule for that.

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