Porting and provider conflict

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Big S
Posts: 3
Joined: Fri Sep 18, 2009 5:41 pm

Porting and provider conflict

Post by Big S » Tue Dec 15, 2009 12:10 pm

Recently my old phone number was ported over to Ooma. I’m confused on what the end results are when porting.

My old provider, Bullseye Telcom, call to confirm. They told me Ooma is using call forwarding, and, they Bullseye are still my provider, and, they will still be billing me.

I called Ooma customer service and they told me not so. Ooma is my service provider and I should tell Bullseye to disconnect.

Bullseye told me if they disconnect my phone number will no longer be in service and my phone will go dead no matter who it rings through.

Who do I believe?

Anyone know if there’s a way I can check or confirm who my provider is?

Should I take a chance and have Bullseye disconnect?

Big S

murphy
Posts: 7205
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Porting and provider conflict

Post by murphy » Tue Dec 15, 2009 12:23 pm

Tell Bullseye that if your number goes dead when you cancel their service, you will be filing a complaint with the FCC. They are required to release the number when you port it away from them.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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