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1stlink
Posts: 8
Joined: Sun May 04, 2008 8:27 am

We're sorry, there was a problem processing the page.

Post by 1stlink » Sat Dec 05, 2009 12:53 pm

We're sorry, there was a problem processing the page.

If this page continues to appear, please contact Ooma Support. You can also report this issue in the Ooma Forum.

OK, I have been getting this message for several months every time that I try to change my "Voice-mail Forwarding". I have called Customer Service and SHE saw the problem and SHE fixed it, SHE said. However I still can't change my preferences.

I had set it to ring my Cell Phone temporarily (May 2009) but it has turned out to be permanent. If this service can't be accessed, why not just remove it?

Ooma system has been very good but support is lacking... Help please...

tommies
Posts: 862
Joined: Sun Mar 01, 2009 8:10 pm
Location: Atlanta

Re: We're sorry, there was a problem processing the page.

Post by tommies » Sat Dec 05, 2009 7:23 pm

What browser you are using? Does it have the lastest verson of flash installed? Does you try to delete all the cach/tempory file?
tommies

1stlink
Posts: 8
Joined: Sun May 04, 2008 8:27 am

Re: We're sorry, there was a problem processing the page.

Post by 1stlink » Mon Dec 07, 2009 1:59 pm

Thanks for the response and yes I would love to find a problem on my end but I don't think that will happen.

This is going on since May and I have used 3 PCs and a MAC. I have used win xp vista and 7 with IE and Firefox. MAC has leopard and safari.

Flash is updated and current. Remember I called in and they(customer service) could NOT fix this problem. The website needs to be repaired in my opinion...

PS, I just tried again with IE-8 and Firefox 3.5.5, same results/message

scotty12
Posts: 3
Joined: Tue Dec 08, 2009 8:04 pm

Re: We're sorry, there was a problem processing the page.

Post by scotty12 » Tue Dec 08, 2009 8:10 pm

I'm a new Ooma user and just installed a Hub and a Scout yesterday. I also experience a similar issue.

If I keep my first phone number in "Shared" device, then the links "Call Forwarding" and "Privacy" work normally. However, if I create a separate device and assign that number to it, I will have the subject error message from both links.

There must be a bug somewhere...

murphy
Posts: 7207
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: We're sorry, there was a problem processing the page.

Post by murphy » Wed Dec 09, 2009 4:38 am

Your primary number is supposed to stay on the shared hub.
The previous lounge software did not allow changing that configuration.
The "bug" is probably that the my.ooma software allows the hub to be made non-shared.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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