Problem with outgoing calls on wireless handheld

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graham
Posts: 4
Joined: Mon Nov 02, 2009 7:26 am

Problem with outgoing calls on wireless handheld

Post by graham » Mon Nov 02, 2009 7:35 am

I have two vtech wireless handheld phones connected to the ooma hub and a regular phone connected to the scout. When I pick up the phone the red one lights up on the hub. When I try to dial a number on either of my handhelds, after keying in the first number, the line switches to the red 2 on the hub lighting up and the ooma dialtone ringing again. If I try to dial again it does the same thing but switches back from 2 to 1 on the hub. This makes it so I cannot place any calls from the handhelds. The interesting thing is that this does not happen when using the phone connected to the scout and it doesn't always happen with the handhelds - although it happens most of the time.

Any ideas about what could be going on here?

Thanks,
Charles

murphy
Posts: 7207
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Problem with outgoing calls on wireless handheld

Post by murphy » Mon Nov 02, 2009 7:49 am

Using the flash key on your cordless handset will cause it to switch to the opposite line.
Are you entering the number to be dialed before or after taking the handset off hook?
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

graham
Posts: 4
Joined: Mon Nov 02, 2009 7:26 am

Re: Problem with outgoing calls on wireless handheld

Post by graham » Mon Nov 02, 2009 8:54 am

I take the handset off the hook, click the on button, listen for the ooma dialtone, then begin to type the number.

Charles

graham
Posts: 4
Joined: Mon Nov 02, 2009 7:26 am

Re: Problem with outgoing calls on wireless handheld

Post by graham » Mon Nov 02, 2009 9:13 pm

I take the phone off the hook. I click on the "phone" button to get the ooma dialtone. Then I begin to dial the phone number on the handset. After typing the first number it bumps to a new line and gives me the ooma dialtone over. Sometimes it works just fine while other times (most of the time) it does not work when trying to dial.

The type of handset I have is a VTECH IA5864. The phone button is also the flash button as you can see from the picture linked below. I tried to see if there was any info on the flash button in the manual and all I could find was

"Flash/Call Waiting During a call, press to receive an incoming call, if call waiting is activated."

IA5864 Picture
http://ecx.images-amazon.com/images/I/5 ... AA280_.jpg

IA5864 Manual
http://www.vtechphones.com/vtechui/supp ... alID=21708
Last edited by graham on Wed Nov 04, 2009 5:17 pm, edited 1 time in total.

murphy
Posts: 7207
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Problem with outgoing calls on wireless handheld

Post by murphy » Tue Nov 03, 2009 4:03 am

Those pictures are way too small to see anything.
Try entering the phone number first and then pressing the call button.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

graham
Posts: 4
Joined: Mon Nov 02, 2009 7:26 am

Re: Problem with outgoing calls on wireless handheld

Post by graham » Tue Nov 03, 2009 9:38 am

Yes - I have tried that too. When I hit call it dials the first number changes channels, dials the second number, changes channels again etc.

The funny thing is that sometimes it works without a hitch - and I can't figure out what the difference is between when it works and when it doesn't.

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