Number Porting & Premier service

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tango21
Posts: 9
Joined: Thu Oct 29, 2009 2:42 pm

Number Porting & Premier service

Post by tango21 » Thu Oct 29, 2009 2:51 pm

Happy with service so far.
But hit my first roadblock.
Tried to start number port along with subscribing to Premier, I'm trying to do this for two accounts at the same time, my Dad's and mine, had to fix an address glitch in the middle of the process, so when we got to the end we got an Error message stating that we had to call CS.
Now I'm pulling my hair out, 1-888-711-6662 just rings and rings until it just drops me completely.
When are these people gonna figure out that outsourcing this overseas is not the answer!!!
No one answers.
Everything on the Porting info should be fine, along with the rest of the info, but I don't know how to continue now????

Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: Number Porting & Premier service

Post by Groundhound » Thu Oct 29, 2009 3:01 pm

The support number works for me.

tango21
Posts: 9
Joined: Thu Oct 29, 2009 2:42 pm

Re: Number Porting & Premier service

Post by tango21 » Thu Oct 29, 2009 3:16 pm

got thru, fingers crossed...

tango21
Posts: 9
Joined: Thu Oct 29, 2009 2:42 pm

Re: Number Porting & Premier service

Post by tango21 » Thu Oct 29, 2009 3:25 pm

Just got off the phone with CSA.
I think I read about this a few weeks back, but I'm not sure...
Apparently there is a glitch in the system where you cannot place two orders at the same time, I was upgrading to Premier and Porting my #.
Well you have to order Premier and then Port your #.
Who Knew...
Keeping my fingers crossed, until the Port goes thru successfully and quickly...

tango21
Posts: 9
Joined: Thu Oct 29, 2009 2:42 pm

Re: Number Porting & Premier service

Post by tango21 » Fri Nov 20, 2009 1:42 pm

Well second snag, I had Ring Master with AT&T and that caused AT&T to deny the port, problem is I didn't get an e-mail update message at all, I found out because I called to see what was going on, but it had been denied 5 days earlier and they were waiting on me to disconnect Ring Master, well... how could I do what they wanted me do if I hadn't been notified. I called last Thursday to tell them that Ring Master was gone.
Today still no update, so I call again and they start telling me that Ring Master has to be disconnected, so I stop her right there and clarify that last Thur. they said that they would try the port again, "Oh, Yes I see that..." then she gives me an update date of Dec. 2.
To be honest I don't trust the info, I wish somebody could give me straight reliable info, at this rate I'll probably have to pay AT&T another month of service I'm not even using...
Any ideas who I can contact?

4134850190
Posts: 1
Joined: Fri Nov 20, 2009 5:27 pm

Re: Number Porting & Premier service

Post by 4134850190 » Fri Nov 20, 2009 5:54 pm

I also requested port on 9/19/09 and was given a date of 10/11/09 for completion. Was it completed?, did I hear anything from the staff at OOMA?,------NO--after numerous calles and no answers or E-mails, I got very upset. Finally on 11/11/09 got a E-mail needing my account number of the company that I was presently with. I replied the same day with the account number. Did I get a confirmation of my E-mail or any acknowledgement that they would keep me informed of the progress of the Port -------------NO__NO__NO. That is not good custumer service.

Part of required nformation when applying for number port should be:
Name of company presently with
Account number
Number to be ported

The people that we talk to don't have any answers----only statements that we will get an E-mail (which we don't), and a "I'm sorry for your trouble. I don't want an apology, I want the port done!!!!

If you can't get it right with the existing customers you have, what are you going to do as you advertise and start selling your OOMA in high volume locations and get bussy? You have a great product but will certanly falter if you can't handle the porting process.

murphy
Posts: 7205
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Number Porting & Premier service

Post by murphy » Sat Nov 21, 2009 5:14 am

Part of the porting process required you to send a copy of your latest bill from the company that you are porting from. All of the data required is on that bill.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

tango21
Posts: 9
Joined: Thu Oct 29, 2009 2:42 pm

Re: Number Porting & Premier service

Post by tango21 » Sat Nov 21, 2009 1:14 pm

@murphy
I've never seen that requirement?

This is quite frustrating, still waiting on some type of answer...

Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: Number Porting & Premier service

Post by Groundhound » Sat Nov 21, 2009 2:41 pm

Actually, the requirement is different depending on who you're porting from and who owns your number. I ported from Comcast and no copy of a bill was required, my LOA was electronically generated based upon my online supplied information so there were no faxes involved either. Ooma emailed a copy of the LOA to me and only wanted me to review it for accuracy, no further action was required on my part.

tango21
Posts: 9
Joined: Thu Oct 29, 2009 2:42 pm

Re: Number Porting & Premier service

Post by tango21 » Mon Nov 23, 2009 12:55 pm

Exactly the same with me and my Dad, we're doing it together, both trying to ditch AT&T.
Electronic LOA, no further action on my part, "but" absolutely no info from Ooma's part, I am still waiting for some type of confirmation...
All I do is call every two or three days to see what the status is, and while the people are very polite and willing to help to a certain extent they also seem like they are in a hurry to hang up, not because of a cuota I think, but so that you don't ask them another question that they don't know the answer to...
It's funny that that email you get with the confirmation of initial port process and LOA, it says to call the "Porting Specialists" if you need any answers...
Specialists they are not...

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