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#30008 by tango21
Thu Oct 29, 2009 2:51 pm
Happy with service so far.
But hit my first roadblock.
Tried to start number port along with subscribing to Premier, I'm trying to do this for two accounts at the same time, my Dad's and mine, had to fix an address glitch in the middle of the process, so when we got to the end we got an Error message stating that we had to call CS.
Now I'm pulling my hair out, 1-888-711-6662 just rings and rings until it just drops me completely.
When are these people gonna figure out that outsourcing this overseas is not the answer!!!
No one answers.
Everything on the Porting info should be fine, along with the rest of the info, but I don't know how to continue now????
#30014 by tango21
Thu Oct 29, 2009 3:25 pm
Just got off the phone with CSA.
I think I read about this a few weeks back, but I'm not sure...
Apparently there is a glitch in the system where you cannot place two orders at the same time, I was upgrading to Premier and Porting my #.
Well you have to order Premier and then Port your #.
Who Knew...
Keeping my fingers crossed, until the Port goes thru successfully and quickly...
#34091 by tango21
Fri Nov 20, 2009 1:42 pm
Well second snag, I had Ring Master with AT&T and that caused AT&T to deny the port, problem is I didn't get an e-mail update message at all, I found out because I called to see what was going on, but it had been denied 5 days earlier and they were waiting on me to disconnect Ring Master, well... how could I do what they wanted me do if I hadn't been notified. I called last Thursday to tell them that Ring Master was gone.
Today still no update, so I call again and they start telling me that Ring Master has to be disconnected, so I stop her right there and clarify that last Thur. they said that they would try the port again, "Oh, Yes I see that..." then she gives me an update date of Dec. 2.
To be honest I don't trust the info, I wish somebody could give me straight reliable info, at this rate I'll probably have to pay AT&T another month of service I'm not even using...
Any ideas who I can contact?
#34121 by 4134850190
Fri Nov 20, 2009 5:54 pm
I also requested port on 9/19/09 and was given a date of 10/11/09 for completion. Was it completed?, did I hear anything from the staff at OOMA?,------NO--after numerous calles and no answers or E-mails, I got very upset. Finally on 11/11/09 got a E-mail needing my account number of the company that I was presently with. I replied the same day with the account number. Did I get a confirmation of my E-mail or any acknowledgement that they would keep me informed of the progress of the Port -------------NO__NO__NO. That is not good custumer service.

Part of required nformation when applying for number port should be:
Name of company presently with
Account number
Number to be ported

The people that we talk to don't have any answers----only statements that we will get an E-mail (which we don't), and a "I'm sorry for your trouble. I don't want an apology, I want the port done!!!!

If you can't get it right with the existing customers you have, what are you going to do as you advertise and start selling your OOMA in high volume locations and get bussy? You have a great product but will certanly falter if you can't handle the porting process.
#34168 by murphy
Sat Nov 21, 2009 5:14 am
Part of the porting process required you to send a copy of your latest bill from the company that you are porting from. All of the data required is on that bill.
#34222 by Groundhound
Sat Nov 21, 2009 2:41 pm
Actually, the requirement is different depending on who you're porting from and who owns your number. I ported from Comcast and no copy of a bill was required, my LOA was electronically generated based upon my online supplied information so there were no faxes involved either. Ooma emailed a copy of the LOA to me and only wanted me to review it for accuracy, no further action was required on my part.
#34411 by tango21
Mon Nov 23, 2009 12:55 pm
Exactly the same with me and my Dad, we're doing it together, both trying to ditch AT&T.
Electronic LOA, no further action on my part, "but" absolutely no info from Ooma's part, I am still waiting for some type of confirmation...
All I do is call every two or three days to see what the status is, and while the people are very polite and willing to help to a certain extent they also seem like they are in a hurry to hang up, not because of a cuota I think, but so that you don't ask them another question that they don't know the answer to...
It's funny that that email you get with the confirmation of initial port process and LOA, it says to call the "Porting Specialists" if you need any answers...
Specialists they are not...

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