My Caller ID

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jsdwd
Posts: 1
Joined: Sun Oct 25, 2009 12:25 pm

My Caller ID

Post by jsdwd » Sun Oct 25, 2009 12:40 pm

When I call another party my caller ID shows the name OOMA.

Naturally no one knows anyone named OOMA and they pass on the call. I'd like to edit this.

How do I remove the name so that only the number shows.

Thx

just4fn
Posts: 679
Joined: Fri Mar 06, 2009 9:46 pm
Location: The State of Washington

Re: My Caller ID

Post by just4fn » Sun Oct 25, 2009 1:27 pm

Depending how long you have owned your system, it can take 2-3 weeks before your name will show on the caller ID.
Ooma Telo, Hub.
1958 was a very good year!
No cell phone , no land line- just Ooma
all my eggs in one Ooma basket
I lied- my wife has a cell, but not me!! I like my privacy and not being attached to a phone.

mezzy316
Posts: 48
Joined: Tue Sep 08, 2009 6:51 am

Re: My Caller ID

Post by mezzy316 » Mon Oct 26, 2009 7:24 am

Don't hold your breath on having your outbound caller ID fixed anytime soon. Mine has been wrong for two months. Others on this board have been waiting even longer. I have put in trouble tickets and have reference numbers and so far it hasn't done me any good. If you get yours fixed let us know how you fix it. Don't get me wrong, I love my Ooma, but when it comes to outbond caller ID they just don't know what they are doing.

inrame
Posts: 354
Joined: Mon Feb 09, 2009 5:58 am
Location: Mouse-House, Florida

Re: My Caller ID

Post by inrame » Mon Oct 26, 2009 7:31 am

as just4fn said, if you have had the system hooked up a couple of weeks i would suggest calling customer service and they should be able to correct it.

if this is a new install, it might take a little time for the name to be resolved.

you can choose to block your caller id on my.ooma.com (from the privacy submenu), but you cannot change your name on the website; it is something that customer service will have to help you with.

funone46
Posts: 145
Joined: Tue Feb 24, 2009 1:47 pm

Re: My Caller ID

Post by funone46 » Mon Oct 26, 2009 11:39 am

Well I do wish you luck. I have had mine almost a year now and have contacted customer service several times. And still it says ooma. I emailed Bobby B. well wait and see what happens next.
Ooma customer since Febuary 2009 - savings so far $ 1000.00
Ooma hardware Hub/Scout
LIFETIME PREMIER MEMBER

jazzyone
Posts: 44
Joined: Fri Sep 25, 2009 6:23 pm
Location: Washington, DC

Re: My Caller ID

Post by jazzyone » Mon Oct 26, 2009 12:38 pm

Sorry to hear that some people are having issues.

Me, on the other hand, didn't have the Caller ID issue. I got my hub activated, with an Ooma number, about 2 months ago. I had "Ooma" as the Caller ID for less than two weeks. When the Port went through, my Ported number correctly appeared.

I hope everyone get's their Caller ID resolved.

funone46
Posts: 145
Joined: Tue Feb 24, 2009 1:47 pm

Re: My Caller ID

Post by funone46 » Mon Oct 26, 2009 12:44 pm

My ported number is fine also. The second number is the one I am having trouble with
Ooma customer since Febuary 2009 - savings so far $ 1000.00
Ooma hardware Hub/Scout
LIFETIME PREMIER MEMBER

murphy
Posts: 7205
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: My Caller ID

Post by murphy » Mon Oct 26, 2009 12:50 pm

Back in February or March I was having trouble getting the caller ID corrected on my second number. After many tries it was determined that every time a request was made to fix it, they submitted an update on the primary number instead of the second number. Be sure to stress that it is the second number that needs fixing if that is the case.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

funone46
Posts: 145
Joined: Tue Feb 24, 2009 1:47 pm

Re: My Caller ID

Post by funone46 » Mon Oct 26, 2009 1:40 pm

Interesting, Just got a reply back from Targus. They claim the Id info is correct. But when making a call it will display either the number or ooma. Guess I am sol
Ooma customer since Febuary 2009 - savings so far $ 1000.00
Ooma hardware Hub/Scout
LIFETIME PREMIER MEMBER

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Bobby B
Ooma Moderator
Posts: 1457
Joined: Mon Feb 18, 2008 8:41 pm
Location: Palo Alto, CA
Contact:

Re: My Caller ID

Post by Bobby B » Mon Oct 26, 2009 5:46 pm

We recently put up an article on provisioning the outbound caller-ID name that may be useful:

https://www.ooma.com/support/knowledgeb ... am-display

If it's been more than several weeks after you've chosen a new number or activated and your caller-ID name is not displaying correctly, then I'd contact Ooma support to check if your caller-ID has been submitted OK. The above article lists some reasons why the caller-ID name may not display properly in some calling area, even after several months.

Also, funone46, I think the support team tried contacting you a couple times today.
Bobby B

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