I am sure I will like Ooma when we get a working unit and things all settle down.
Now my unit is basically shot, I have to cycle power a dozen or so times before it finally connects, then it works for 60 seconds before it just locks itself up, won't even respond to ping on the internal interface. Lights vary from top 2 red, top 4 red, all red, every time is different.
I've spent 7 months of the 9 since I had the unit with it failing many times every week, and having to power it off and on several times before it finally connects and works. And even then, half the time my phone would not work, but it still worked as a router, and I could get anywhere on the ooma website, yet it still sat with red lights and phone wouldn't work.
I'm in the warranty period and I wonder if I'll ever get any support or the promised "repair or replacement within the 12 month warranty period."
I think I've actually been responded to less than 10% of my attempts at support. And since my cell phone doesn't get a signal here (hence the reason I have a landline in the first place, otherwise I just would not bother) when it doesn't work, I cant' contact them via phone anyway. And certainly can't work with them to troubleshoot it. Of course, since they almost never get back to me, it's really a moot point anyway...
When it works, it works great. I have no problems with sound quality or anything. THis is the only router I have just so make sure it can do QOS for me, and voice quality is always great. And whenever it has problems, it's not an internet issue, since i can plug my old router in and it works every time...
Just a sad, sad state of affairs. When I first go the unit, I told everyone how well it worked and how great the deal was for no phone bills at all... Now, all I can do is warn everyone away from it because of the absolute lack of support.
Today trying to make an international call I got interrupted 5 minutes into the conversation. Mind you, I still had over $10 in my account, which ought to have lasted for about $120 minutes. All further attempts lead to ... nothing. Could not re-connect! Should I write a complaint to FCC maybe?
Please give us a bit more details as how your setup is and maybe we can helpcaprice24 wrote:I'm getting the blinking red OOMA tab light and no way of contacting support to resolve.
Is there some way that others have found how to get the device to shine blue, indicating a successful connection?