First of all, I have had a ticket number for a week now regarding being unable to login to the "my ooma" area. I registered last week, got my hub working, and have been unable to enter the lounge area since. I called the (overseas) support number again, and was told there is nothing that they could do to help me.
After reading posts in the forums, I decided to email support, with another description of my problem, the ticket number, etc. (I did this by clicking on Support and then "Contact Us", and then "Send Us an Email "and then filling out the req'd info and description, etc., and hit send.)
So, guess what: I have rec'd the following email from "email@example.com" :
This is an automatically generated Delivery Status Notification.
Delivery to the following recipients failed.
Now, before anyone says that the above is not the address for support, please note this is NOT the addy which the fill in form had on it when I hit send.
Now that this has also failed, is there some other way to talk or email someone who actually can do anything here????
You might want to edit your subject with the word Fixed. It would be nice if is said, "Fixed - email to support bounces"tm0445 wrote:Well, another mystery --
Guess you can ignore my post above-- despite the delivery failure notice, I did just receive a reply from someone in support (within 30 seconds after I hit submit.)
And welcome to ooma!
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.
I definitely didn't get a reply within 30 seconds, but I guess I'll try re-sending tomorrow and see what happens.
Anyhow, in my experience, be patient and they will eventually respond...
>>Hello, this is the mail server on mt01.cimondemand.com.
I am sending you this message to inform you on the delivery status of a
message you previously sent. Immediately below you will find a list of
the affected recipients; also attached is a Delivery Status Notification
(DSN) report in standard format, as well as the headers of the original
<firstname.lastname@example.org> delivery failed; will not continue trying
Status: 5.7.1 (delivery not authorized)
Remote-MTA: dns;ngenpdxmx02.cimondemand.com (126.96.36.199)
Diagnostic-Code: smtp;530 5.7.1 Client was not authenticated
Contacting them through their telephone help is dismal as well. Although I finally did get through on the third day of trying, it would be helpful in their queue to have an announcement of the callers estimated wait time to assist the next caller message.
I'm hoping they have hired extra staff for all the Merry Christmas gift recipients who will call for activation/help on December 26th.
My second message to their 'contact us" via email system must have arrived. The issue I wrote to them about has been resolved. What I find strange about it though is that there was no acknowledgment of the message, no call to verify information and no conformation that the requested changed was made. I'm glad no one hacked into my account and requested unauthorized changes.
Anyway, the changes were made and I guess that is the point, Ooma staff came through. Now lets get these additional handsets working and contact list to sync with them once they are functioning to operate at their full potential.