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#24373 by jstock
Tue Oct 06, 2009 1:13 am
I just picked one up from Best Buy it works fine, but the power plug dislodges from the back of the unit with only the slightest movement. It doesn't seem like a design decision, more a defect. I'm wondering if I just got 'lucky' or if anyone else has experienced this?

#24374 by bryanlyle
Tue Oct 06, 2009 3:44 am
I would send a Direct Message to Dennis P and let him know about your issue. There was a problem with early production units having shorter than normal power plugs.
#24429 by WayneDsr
Tue Oct 06, 2009 8:40 am
I had one too and it's a real pain. I imagine ooma thought they got rid of all those out in the field.
Do what bryanlyle suggests and I'm sure they will take care of you.

#24437 by jstock
Tue Oct 06, 2009 8:57 am
Message sent. While I didn't want to have to deal with this, I'm impressed. The first time it happened was during the initial download and the unit managed to recover. That's a fairly good design, I was expecting it to be a paper weight when I realized power had been interrupted.
#24443 by dsmith3d
Tue Oct 06, 2009 9:44 am
Please keep this thread updated with any response you get. I would prefer not to flood the OOMA guy with more PMs about the same thing, but I also am experiencing a problematicly short power connector. The slightest movement will disconnect the power (I have cats and kids.. so unless I lock the Telo away in an unusable spot, is impossible to avoid).

#24446 by nrs
Tue Oct 06, 2009 10:18 am
jstock - Can you post a picture of the plug attached to the unit?
#24473 by nrs
Tue Oct 06, 2009 11:52 am
Mine is same as yours, but it fits just ok.
#24476 by jstock
Tue Oct 06, 2009 12:03 pm
Strange. I guess I'll see if the new one provides any improvement. Where I have it now, it should stay put, but like dsmith3d I also have a cat who's extremely curious.

I suppose it depends on what you mean by fits just okay. I could say the same about mine if the Telo is completely still and untouched, but it has slipped out twice even from touching the buttons if I'm not extremely careful.

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