No Support - Trouble ticket opened 25 days ago!!!

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salt
Posts: 4
Joined: Fri Oct 02, 2009 12:16 am

No Support - Trouble ticket opened 25 days ago!!!

Post by salt » Fri Oct 02, 2009 12:24 am

I have complained about a technical problem on September 7.
Received a trouble ticket # CS15442, and was promised a technician will call within 48 hours.
No one called.
I have called in several times.
No help - I was told this is handled by a higher level of support team; it is dealt with "high priority".
No technician called.
Also sent several emails.
No response.
I also reported this on feedback questionnaire.
No response.

It is rare to experience such lack of responsiveness from customer service of any service or product.

murphy
Posts: 7208
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: No Support - Trouble ticket opened 25 days ago!!!

Post by murphy » Fri Oct 02, 2009 2:39 am

Please describe your problem on the forum. There are very few problems that the users on the forum don't know the solution.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

LetterK
Posts: 16
Joined: Sat Sep 19, 2009 6:40 am

Re: No Support - Trouble ticket opened 25 days ago!!!

Post by LetterK » Fri Oct 02, 2009 2:03 pm

Try emailing support they tend to respond better with more knowledgeable support. I found that I actually got a reply when I did that.

My multiple calls and promises to receive a 3-prong adapter never came through when I used phone support. Through phone support I was told 3 times that I would get a call in 3 days and I never did get that call. Through email, it took two days to get a reply the first time.

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