Ported 2nd #Assigned to scout only goes to voicemail,no ring

Got something else to discuss that is not covered by the previous forums? Post it here!
Post Reply
cardnal127
Posts: 19
Joined: Sun Jul 19, 2009 8:51 am
Location: Bergen County, NJ

Ported 2nd #Assigned to scout only goes to voicemail,no ring

Post by cardnal127 » Fri Jul 31, 2009 6:25 am

my situation; 2 phone #s. Main # (used with landline svc Verizon)
2nd # ported to Premier svc.
I assigned my scout to 2nd #. All calls to 2nd # go directly to voicemail,scout doesnt ring. I called cust.suport and was told porting process may not be completed,try again tomorrow and power down/up scout.
Well, its "tomorrow" and I power cycled scout but calls still go directly to voicemail scout dosent ring.
Any idea how to correct this problem?
Thanks

PS: how do I record out going voicemail message for line #2 ?

murphy
Posts: 7205
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Ported 2nd #Assigned to scout only goes to voicemail,no ring

Post by murphy » Fri Jul 31, 2009 7:00 am

Is the envelope light on the scout red? If it is, push and hold until it goes out. Make sure the brightness knob on the right side of the scout is turned up.
Log into the lounge using the second phone number to access it's settings.
Take the phone connected to the scout off hook and push the scout's play button.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

cardnal127
Posts: 19
Joined: Sun Jul 19, 2009 8:51 am
Location: Bergen County, NJ

Re: Ported 2nd #Assigned to scout only goes to voicemail,no ring

Post by cardnal127 » Fri Jul 31, 2009 7:26 am

Thanks for the reply. I tried our suggestions,but still no luck.
the scout remains blue after power recycle. there is no message light.

StigMX5
Posts: 21
Joined: Tue Jul 07, 2009 5:55 pm

Re: Ported 2nd #Assigned to scout only goes to voicemail,no ring

Post by StigMX5 » Fri Jul 31, 2009 9:57 am

I'm not sure how long you are unplugging the hub and scout for. See http://forums.ooma.com/viewtopic.php?f= ... 355#p14355, but the suggestion from Greg in that posting of leaving the hub unplugged for over 60 seconds solved the direct to voicemail issue for me.

Now mine was a port and the main line going directly to voicemail, but I was told by support to wait a day, yet short power cycles didn't solve the problem either. As soon as I unplugged for 60 seconds, calls rang through.

cardnal127
Posts: 19
Joined: Sun Jul 19, 2009 8:51 am
Location: Bergen County, NJ

Re: Ported 2nd #Assigned to scout only goes to voicemail,no ring

Post by cardnal127 » Fri Jul 31, 2009 12:09 pm

Thanks Stig..but no luck.. I did the long power cycle (5min) I called support and seem to have stumped them.
I've switched my 2nd # back to shared device but can't seem to switch the scout back to shared device . Not sure it matters .

Post Reply