Porting your number/Cancelling old service

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chip
Posts: 6
Joined: Mon Jul 13, 2009 7:18 am

Porting your number/Cancelling old service

Post by chip » Tue Jul 14, 2009 7:01 am

Just bought an OOMA and love it! I'm porting my number from Verizon. Once the port is complete, does Verizon automatically cancel my old service or do I have to call and cancel it myself?

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southsound
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Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: Porting your number/Cancelling old service

Post by southsound » Tue Jul 14, 2009 7:20 am

When the port is complete the service is automatically cancelled. Make sure you don't cancel it yourself before the port is done or you will lose your number.

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Sublime
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Joined: Sun Mar 22, 2009 5:45 pm
Location: Long Island, NY

Re: Porting your number/Cancelling old service

Post by Sublime » Thu Jul 16, 2009 1:41 pm

When I ported my number, Verizon automatically cancelled my service but Sprint long distance did not and they sent me their own bill. So be sure to cancel your long distance carrier after your number is ported.

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Opal
Posts: 16
Joined: Tue Jul 21, 2009 1:28 pm

Re: Porting your number/Cancelling old service

Post by Opal » Sun Jul 26, 2009 5:18 am

chip,

Just curious... How's the porting from Verizon going?

I have Verizon DSL and had their landline, and ported to Vonage in late 2006... It took nearly 4 months because no one knew what they were doing or how to do it. I've been reading the Forum and it appears to me that after all these years with VOIPs becoming ever more popular, the landline providers are still playing dumb.

All I know is that I am very grateful that my DSL is dry loop now and that my ooma purchase/setup went very smoothly!
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chip
Posts: 6
Joined: Mon Jul 13, 2009 7:18 am

Re: Porting your number/Cancelling old service

Post by chip » Fri Oct 16, 2009 3:27 am

Opal,

Sorry for the very late reply but having been following the forums recently. My porting experience with Verizon was fine. No issues and happened pretty quickly as I recall (under a couple of weeks). Verizon automatically canceled my account so I didn't even need to call them.

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Opal
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Re: Porting your number/Cancelling old service

Post by Opal » Fri Oct 16, 2009 11:27 am

Thanks for the reply, and no prob on the delay :) Glad to see they seem to be coming around!

Todd H
Posts: 11
Joined: Sun Sep 27, 2009 6:45 am

Re: Porting your number/Cancelling old service

Post by Todd H » Fri Oct 16, 2009 4:26 pm

AT&T automatically canceled my account after the port was complete. Oh what a happy day that was!

lohertz
Posts: 372
Joined: Fri Mar 06, 2009 8:42 pm
Location: Far West Burbs, Chicago

Re: Porting your number/Cancelling old service

Post by lohertz » Fri Oct 16, 2009 4:35 pm

Welcome to Ooma Chip!

tommies
Posts: 862
Joined: Sun Mar 01, 2009 8:10 pm
Location: Atlanta

Re: Porting your number/Cancelling old service

Post by tommies » Fri Oct 16, 2009 4:48 pm

After the port completed, don't forget to call to settle the final billing and/or credit of your account.
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jazzyone
Posts: 44
Joined: Fri Sep 25, 2009 6:23 pm
Location: Washington, DC

Re: Porting your number/Cancelling old service

Post by jazzyone » Fri Oct 16, 2009 5:02 pm

After I successfully ported my phone number from Verizon I called to cancel my line. When I called the toll free number to cancel my service, the auto-attendant eventually directed me to a line that kept on hanging up on me after about 2 minutes. I tried about 5 times over two days using the ooma phone and cellphone, but the same thing kept happening.

Long story short, I finally got a number via online chat and called the Repair Department. They verified that my service was already cancel.

The line to the department which is suppose to handle service terminations goes to a dead line. :D That's pretty funny. I guess they don't want you to cancel anything!

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