- Posts: 356
- Joined: Sun Mar 15, 2009 4:07 pm
- Location: Maine...yes that place in between Canada and Boston
When I called I wanted to clarify, needless to say I did not do much of my homework to find out that a footprint is not open in the center this number was assigned from (from the underlying carrier I am sure). He did offer to send my request to engineering to see if maybe something can be done after he looked into a couple of things and I mentioned a couple of things to him.
In many experiences in the telephone world...I am glad he is going to open a ticket to have this further looked into. He was professional with handling the problem and I am pleased that I was on hold for under 5 minutes when my call was answered.
I am pleased I purchased the premier plan knowing the service and support do listen to ones concerns. Especially where my phone service will still be cheaper then discounts I currently receive with my current carrier.
Good Job again, ooma.
ydnar723, welcome to the ooma family. You're going to like it here. About the only thing you'll miss is the fat envelope that used to bring your telco bill!
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.
I'd like to get an electronic bill by email every month showing that I owe nothing.southsound wrote:ydnar723, welcome to the ooma family. You're going to like it here. About the only thing you'll miss is the fat envelope that used to bring your telco bill!