incoming calls not ringing

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RabidDawg
Posts: 1
Joined: Tue Jun 30, 2009 6:22 pm

incoming calls not ringing

Post by RabidDawg » Tue Jun 30, 2009 6:27 pm

My parents tried calling, they are local, and they say the phone rings and rings, but no answer, because we don't hear it ringing here. any suggestions? ooma is setup ooma -> router -> modem

niknak
Posts: 885
Joined: Tue Jan 27, 2009 7:53 pm
Location: Staten Island, NY

Re: incoming calls not ringing

Post by niknak » Tue Jun 30, 2009 6:37 pm

This is a switching problem.
You need to call ooma customer support with the dates and times these calls happened, along with the phone number so that they can do a trace and find the problem

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