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- Posts: 1
- Joined: Tue Jun 30, 2009 6:22 pm
My parents tried calling, they are local, and they say the phone rings and rings, but no answer, because we don't hear it ringing here. any suggestions? ooma is setup ooma -> router -> modem
- Posts: 885
- Joined: Tue Jan 27, 2009 7:53 pm
- Location: Staten Island, NY
This is a switching problem.
You need to call ooma customer support with the dates and times these calls happened, along with the phone number so that they can do a trace and find the problem