Still no outgoing caller-id name on my ported number

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Pandora
Posts: 182
Joined: Sat Feb 21, 2009 3:01 pm

Still no outgoing caller-id name on my ported number

Post by Pandora » Thu May 14, 2009 1:48 pm

Hi,

I still don't have outgoing caller-id name on my ported number (or any other Ooma number).

How do I get outgoing caller-id name to work with my number?

Could Ooma permit our editing our own outgoing caller-id name? It seems the service folks aren't up to it.

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Still no outgoing caller-id name on my ported number

Post by WayneDsr » Thu May 14, 2009 3:06 pm

I second that. I've never had my name show on caller id. I have one ooma number.

Wayne

bryanlyle
Posts: 361
Joined: Mon Mar 30, 2009 4:11 pm

Re: Still no outgoing caller-id name on my ported number

Post by bryanlyle » Thu May 14, 2009 5:07 pm

Me neither. I was told by Ooma CS that they had done everything they needed to do. It was up to the regional carriers (AT&T, Verizon, etc) to update their CID databases.

Since it costs the carriers money to update those databases, some of them only do it quarterly. I am not sure how much I believe of that.

I got a new Verizon number for our security system and my CID information showed up immediately (even when I called somebody who had AT&T).

Very frustrating.
follow me on twitter: @bryanlyle

Falcon
Posts: 27
Joined: Fri Jan 23, 2009 2:30 am

Re: Still no outgoing caller-id name on my ported number

Post by Falcon » Thu May 14, 2009 11:31 pm

My port completed in March. Still no Caller ID name info displaying for people I call ...
Happy Ooma customer since January 2009
Lifetime Premier Member

Pandora
Posts: 182
Joined: Sat Feb 21, 2009 3:01 pm

Re: Still no outgoing caller-id name on my ported number

Post by Pandora » Fri May 15, 2009 1:01 pm

I wrote Dennis P an email, and he wrote back very quickly. He forwarded my problem to a woman named "Ros" (sic?) who called me on my Ooma number. She indicated there may be a problem with some states getting the outgoing caller-id name into the telephone company database. She said Ooma will be working on it.

I couldn't ask for more. Thanks Ros, thanks Dennis, and thank you Ooma!

bryanlyle
Posts: 361
Joined: Mon Mar 30, 2009 4:11 pm

Re: Still no outgoing caller-id name on my ported number

Post by bryanlyle » Fri May 15, 2009 1:11 pm

Roz is great for sure. I've been working with her as well on my CID problem. Hopefully they can get this figured out.
follow me on twitter: @bryanlyle

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