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#9692 by Pandora
Thu May 14, 2009 1:48 pm
Hi,

I still don't have outgoing caller-id name on my ported number (or any other Ooma number).

How do I get outgoing caller-id name to work with my number?

Could Ooma permit our editing our own outgoing caller-id name? It seems the service folks aren't up to it.
#9698 by bryanlyle
Thu May 14, 2009 5:07 pm
Me neither. I was told by Ooma CS that they had done everything they needed to do. It was up to the regional carriers (AT&T, Verizon, etc) to update their CID databases.

Since it costs the carriers money to update those databases, some of them only do it quarterly. I am not sure how much I believe of that.

I got a new Verizon number for our security system and my CID information showed up immediately (even when I called somebody who had AT&T).

Very frustrating.
#9740 by Pandora
Fri May 15, 2009 1:01 pm
I wrote Dennis P an email, and he wrote back very quickly. He forwarded my problem to a woman named "Ros" (sic?) who called me on my Ooma number. She indicated there may be a problem with some states getting the outgoing caller-id name into the telephone company database. She said Ooma will be working on it.

I couldn't ask for more. Thanks Ros, thanks Dennis, and thank you Ooma!

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