second number call logs can not be viewed??

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provlima
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second number call logs can not be viewed??

Post by provlima » Fri May 31, 2013 7:32 am

I've has ooma premier for six months now and recently ran into a problem receiving telemarketer calls on the second line that I never use.
When I try to go into my call logs in an attempt to block and blacklist the calling numbers I am shown the call log for my primary number. The telemarketer calls are not listed.
Any suggestions as to what the problem might be?? Thank you

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lbmofo
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Re: second number call logs can not be viewed??

Post by lbmofo » Fri May 31, 2013 8:52 am

Login to my.ooma.com using your 2nd number, same password. You might have the 2nd number assigned to a private device.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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provlima
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Re: second number call logs can not be viewed??

Post by provlima » Fri May 31, 2013 9:12 am

Thanks for your reply dont recall ever doing that..If I'm on my ooma dashboard how would I check to see if the second line is set up that way?? Thanks

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lbmofo
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Re: second number call logs can not be viewed??

Post by lbmofo » Fri May 31, 2013 9:17 am

https://my.ooma.com/phone_numbers

In here, do you see "private account" under "main account?"
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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provlima
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Re: second number call logs can not be viewed??

Post by provlima » Fri May 31, 2013 10:33 am

Thanks for your hep..I checked it as you advised and I have no private account configured for the second line.
Any other suggestion ?? Thanks

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lbmofo
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Re: second number call logs can not be viewed??

Post by lbmofo » Fri May 31, 2013 10:35 am

If that's the case, when you look at call logs, https://my.ooma.com/call_logs

Your Line column should say whether 1 or 2. Do you not see 2 logs when you call your 2ndary number?
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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provlima
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Joined: Wed Sep 12, 2012 4:26 am

Re: second number call logs can not be viewed??

Post by provlima » Fri May 31, 2013 11:27 am

Thats what brought about my concern...The three telemarket numbers show up in my ooma dashboard when I log in using the secondary number, but when I click on the call log tab it shows only the calls recvd on the primary line all indicates with the 1 icon on the left of the displayed numbers

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lbmofo
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Re: second number call logs can not be viewed??

Post by lbmofo » Fri May 31, 2013 11:29 am

If you don't have devices as private, all of them are in the main account which means whichever number is called, all devices will ring.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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gln
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Re: second number call logs can not be viewed??

Post by gln » Thu Sep 14, 2017 6:15 pm

Yes, all of my devices ring regardless of which number is called. However, my call logs only show the calls for line 1. How can I view the calls for line 2?

Tom
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Re: second number call logs can not be viewed??

Post by Tom » Fri Sep 15, 2017 12:20 pm

Way you have it setup the Linx will only ring if the number ending in 600 is called. To view the call logs for that number login to myooma using that number (see lbmofo's point on that above).

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