Calls dropping after about 15 seconds

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genii
Posts: 1
Joined: Tue May 28, 2013 12:49 pm

Calls dropping after about 15 seconds

Post by genii » Tue May 28, 2013 12:53 pm

We have have had ooma for about a year, and are very happy. However, in the last month or so incoming calls seem to drop on a regular basis after about 15 seconds. Call quality is great, we have a very solid network connection with no packet loss.

Has anyone got any ideas?

Thanks!

holmes4
Posts: 534
Joined: Wed Mar 20, 2013 3:18 pm
Location: New Hampshire

Re: Calls dropping after about 15 seconds

Post by holmes4 » Tue May 28, 2013 4:41 pm

My experience with this from other VoIP providers is that it's a port forwarding issue. With Ooma I don' have to do port forwarding at my router (the Telo is behind the router), but with all my other services I did. If the port changes during the call, which it sometimes can, this can cause a drop. Of course, your problem may be entirely different. I suggest contacting Ooma support for help.
Steve

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