To help stabilize your Ooma Internet connection turn off MAC address Spoofing, which can cause Internet disconnects, dropped calls, garbled voice, and other problems, by doing the following:Dave_HendersonNV wrote:Outgoing call drops the call and you get a dialtone when on hold for more than 20 min. This has been very frustrating.. Had to use my cell phone to make the call. Hold times at Delta Airlines were more than 40 minutes. Making it impossible to use Ooma to make an Airline Reservation using Ooma.
If your Ooma device is connected Modem-Ooma-Router, access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Remove power from your Modem and the Ooma Device. Repower the Modem. When the Modem is done booting repower your Ooma device.
If your connection is Modem-Router-Ooma or Modem/router-Ooma, temporarily connect a network cable from your Ooma device home port, to the wired LAN port of a computer. Temporarily turn off Wi-Fi in the computer, if turned on. Reboot the computer. Access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Remove power from your Modem (or Modem/Router), your Router (skip to Ooma Device if have Modem/Router) and Ooma Device. Repower the Modem (or Modem/Router). When the Modem is done booting repower your Router (skip to Ooma Device if have Modem/Router). When the Router is done booting, repower your Ooma device.
Ooma does not limit duration of calls unlike some questionable outfits like MagicJack. I've been on calls 1hr, 2hrs at a time without issues even when I was basic.Dave_HendersonNV wrote:I tried to call delta 3 times.. The Wait time was 40 Minutes each roughly...All three times my connection was terminated. Could this be there because I am using the Ooma basic free service? I have absolutely no issues when with Vonage for 7 years.
The remote side hanging up can be the remote party simply disconnecting the call or the carrier servicing the call for some reason terminating the call. All Ooma sees is the carrier sending a disconnect. So the drop is not in any way related to your broadband connection.I tested my connection and it passed
Your last 3 Delta calls had a duration of 13:18, 11:28, and 2:40 resp. If you have strong reason to believe that Delta is not hanging up the call you can ask support to have the carrier trace the call once you have a more recent example.