Unable to change ring pattern on secondary number

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unit321
Posts: 20
Joined: Tue Feb 24, 2009 8:09 am

Unable to change ring pattern on secondary number

Post by unit321 » Sun May 03, 2009 8:08 am

I can't change the ring pattern on my secondary ooma number. The edit window pops up, and I can change it there, but when I click the "save" button, the window just disappears and the original ring pattern remains unchanged.

I tested changing the ring pattern on the primary (landline) number, and it works on that number.

Is anyone else experiencing this? Could this problem have arisen because the Premier trial ran out and a few days elapsed before I purchased the annual Premier subscription?

edit: To clarify, after clicking "save" a small box pops up briefly, says "processing" and disappears. But the edit window remains open, and I have to close it by clicking the corner. In contrast, when editing the primary number, the small box pops up, says "processing" and the edit window closes by itself after it gives a confirmation that the changes have been saved.
Last edited by unit321 on Sun May 03, 2009 9:10 am, edited 1 time in total.

murphy
Posts: 7240
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Unable to change ring pattern on secondary number

Post by murphy » Sun May 03, 2009 8:10 am

What browser are you using?
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

unit321
Posts: 20
Joined: Tue Feb 24, 2009 8:09 am

Re: Unable to change ring pattern on secondary number

Post by unit321 » Sun May 03, 2009 8:17 am

Firefox 3.0.10 on a Mac. I also tried it in Safari with the same result.

I don't think it's the browser, because saving the change for the primary number works just fine.

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Unable to change ring pattern on secondary number

Post by WayneDsr » Sun May 03, 2009 9:09 am

Try deleting your cache then reopen your browser and try to make the change.

Wayne

unit321
Posts: 20
Joined: Tue Feb 24, 2009 8:09 am

Re: Unable to change ring pattern on secondary number

Post by unit321 » Sun May 03, 2009 9:15 am

WayneDsr wrote:Try deleting your cache then reopen your browser and try to make the change.

Wayne
Just did. Problem still exists.

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jmassimilla
Posts: 525
Joined: Sat Feb 07, 2009 4:38 am
Location: Burlington County, South Jersey

Re: Unable to change ring pattern on secondary number

Post by jmassimilla » Mon May 04, 2009 4:06 am

I experienced exactly the same thing. However, I tried clicking the save button a second time, and the edit window disappeared. The ring pattern changed after about 5 minutes. I followed the exact same procedure to put it back on the default pattern.
Customer since Feb 2009
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1 Telo/Handset
Lifetime Premier Subscriber

unit321
Posts: 20
Joined: Tue Feb 24, 2009 8:09 am

Re: Unable to change ring pattern on secondary number

Post by unit321 » Tue May 05, 2009 10:23 am

I see that the Lounge is currently down for maintenance... I'm hoping whatever they do will fix my problem. If not, I guess I'll just email Support.

edit: I called Support, got through right away, and they made the change I wanted. Still can't change it via the Lounge, but I'm not going to worry about it since it's a setting I don't think I'll be changing again.

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