Off-shore support?

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popwireless
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Joined: Wed Sep 05, 2012 1:05 pm
Location: Huntingtown, MD
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Off-shore support?

Post by popwireless » Thu Dec 06, 2012 8:16 am

I received a "message" from Ooma Support. The phone never rang, so I assume if they didn't want to actually speak with me. I was right. A recorded message. So I thought I would call them back as suggested. The call center is another country. Knew right away that speaking with someone that has no vested interest in and no connection with the company other than a contract couldn't would't help me. I was right again.

Ooma I love my new telephone system but off-shore phone support is a huge negative.

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lbmofo
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Location: Greater Seattle
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Re: Off-shore support?

Post by lbmofo » Thu Dec 06, 2012 4:15 pm

You are probably not alone in your perception (internet search leads to tons of results).
However, I think Ooma reps do try to help. As with any customer service, there is always room for improvement.
Have you thought about the cost of running these call centers? Ooma may not have a choice than to go with offshore; after all, Ooma doesn't receive 100s of dollars every month from every subscriber. Even the companies that do, go with offshore; example, Dish.
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