Upgrade to Telo mean losing Lifetime Premier service?

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azism
Posts: 122
Joined: Fri Mar 13, 2009 6:45 am
Location: Tucson, AZ

Upgrade to Telo mean losing Lifetime Premier service?

Post by azism » Fri Oct 05, 2012 5:39 pm

I was just looking at upgrading my Ooma servive from the Hub/Scout setup to a Telo setup. When querying if it will cost me to do so (other that the unit purchase), I got the following answer:

Mico: Thank you for your question, one moment please while I access that information.
Mico: Good day! Thank you for your interest in getting another Ooma device. Apparently, we no longer provide devices with lifetime Premier service. When you get a new Ooma now, you will also be required to pay monthly taxes.
You: I paid for the lifetime Premier service some time back, so that will no longer be active if I purchase the Telo?
Mico: Apparently, if you will transfer your number to new Ooma Telo, you will not be able to continue having your lifetime Premier.


Why is this? If it is going to mean losing the Premier service I have, there is no sense in upgrading. Will someone please clarify this for me!
Tucson, AZ
Customer Since: March 13, 2009
Ooma Hardware: Telo; Linx; Bluetooth Adapter
Service: Lifetime Premier since April 2009

murphy
Posts: 7207
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Upgrade to Telo mean losing Lifetime Premier service?

Post by murphy » Fri Oct 05, 2012 6:37 pm

It's for the lifetime of the hardware, not your lifetime.
I have several products with lifetime service. It's always for the lifetime of the product.

(Or in the case of ReplayTV the lifetime of the company when they eventually shutdown completely).
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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lbmofo
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Re: Upgrade to Telo mean losing Lifetime Premier service?

Post by lbmofo » Sun Oct 07, 2012 10:29 am

Yes, Lifetime Premier is tied to the device: viewtopic.php?f=9&t=3581&start=20#p26896

So is the Core status.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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azism
Posts: 122
Joined: Fri Mar 13, 2009 6:45 am
Location: Tucson, AZ

Re: Upgrade to Telo mean losing Lifetime Premier service?

Post by azism » Sun Oct 07, 2012 10:54 am

Well, as it is tied to the device, I guess I will not do an upgrade to the Telo until such time as the Hub or Scout appears to be failing. :(
Tucson, AZ
Customer Since: March 13, 2009
Ooma Hardware: Telo; Linx; Bluetooth Adapter
Service: Lifetime Premier since April 2009

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