Is my Ooma telo defective?

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Re: Is my Ooma telo defective?

Post by lbmofo » Sun Jul 15, 2012 7:26 pm

You got some major problems with your internet service.
murphy wrote:Jitter should be less than 5 ms.
Packet loss should be 0.
Download and upload QOS should be at least 70% .
Maximum TCP delay should be under 100 ms.
Surfing the internet would seem to be okay but any kind of internet phone service would be terrible on the internet you got now.

I am guessing your modem reading would be terrible too.

Check it out.
murphy wrote:Connect to the status web page in your cable modem
Find the downstream and upstream power in dBmV and the Signal to Noise Ratio (SNR)…
The downstream signal power should be between -10 and +10 dBmV. (Some say between -15 and +15 but I feel that is pushing your luck)
The SNR should be 35 or more.
The upstream power level should be less than 55 dBmV.
At this point, doesn't seem like you need a new Ooma. You'd need a new cable modem or the cable company has to come out and do some fixing of your internet service.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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Re: Is my Ooma telo defective?

Post by thunderbird » Mon Jul 16, 2012 5:43 am

The problem is here:
Jitter server you 409ms___________ should be less then 5 ms.
Packet loss: server you 15.2% _____ should be ZERO.
Estimated MOS score 1.0__________ is normally around 4.0

This is a problem with your Modem or Internet Service. Check your Modem owner's manual and see if there is a reset procedure. If so do the modem reset per the Modem owner's manual. Note, some Modems contain a battery that must be temporarily removed to have a successful Modem reset.

After you do the Modem reset, run Phonepower Speedtest again to see if the results have improved.
If they don't, try replacing the Modem, and Run Phonepower Speedtest again, checking for imrpovement. If you still don't have improvement, contact your Internet Provider with the problem.

Note: Your computer would connect and work just fine with this condition, but any VoIP device such as the Ooma Telo, would have problems.

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