phones to one of my lines aren't getting a signal

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jazzycat
Posts: 21
Joined: Wed Feb 15, 2012 12:34 pm

phones to one of my lines aren't getting a signal

Post by jazzycat » Wed Mar 21, 2012 7:06 am

So I have the ooma premiere service with 2 dedicated phone lines. One of them is working fine, the other one is not. No signal, and when I looked at the back of the telo, the cord that goes from the router into the telo, one side has a green light, the other has an amber light. When I try to use either of those phones, there is no dialtone, and a message says "not connected to base." This happened once before, but I don't recall what the problem was, or even if it was after I got the ooma. Any suggestions as to what to do? Thanks bunches!

murphy
Posts: 7208
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: phones to one of my lines aren't getting a signal

Post by murphy » Wed Mar 21, 2012 7:42 am

There is only one phone line available on the back of a Telo. It is labeled Phone. If there is also a jack labeled Wall, that is an input jack for an integrated traditional land line. It does not provide a dial tone. If you don't still have a traditional phone company (Verizon etc.) the Wall jack is not used for anything. Current Telos do not have the Wall jack.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

jazzycat
Posts: 21
Joined: Wed Feb 15, 2012 12:34 pm

Re: phones to one of my lines aren't getting a signal

Post by jazzycat » Wed Mar 21, 2012 8:06 am

I guess I wasn't clear. The flat cable that came with the telo that goes from the router to the telo, that is plugged into the back of the telo into the "internet" plug. There are two lights, one on either side of the cable. One of the lights is green, the other one is flashing amber. It has nothing to do with the phone cord, which is plugged into the "phone" plug. If I'm still not making sense, let me know. Thanks bunches! :)

murphy
Posts: 7208
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: phones to one of my lines aren't getting a signal

Post by murphy » Wed Mar 21, 2012 8:17 am

Those are the correct colors for the LAN cable.
They have nothing to do with phone lines.
One indicates the speed of the LAN connection and the other indicates activity on the LAN connection.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

jazzycat
Posts: 21
Joined: Wed Feb 15, 2012 12:34 pm

Re: phones to one of my lines aren't getting a signal

Post by jazzycat » Wed Mar 21, 2012 8:26 am

nvm. It's working now. I just had to unplug the power cord for about 30 seconds or so, plug it back in, and allow it to reset.

jazzycat
Posts: 21
Joined: Wed Feb 15, 2012 12:34 pm

Re: phones to one of my lines aren't getting a signal

Post by jazzycat » Wed Mar 21, 2012 8:27 am

Thanks for trying to help me though. It's greatly appreciated. *kiss*

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