I believe the warranty for the Ooma Telo Handset battery is for one year, if yours is failing.jazzycat wrote:Hello. I got my ooma telo about 5, maybe 6 months ago, and an ooma handset about 3-4 months ago. I have noticed lately that the battery seems to die very quickly. (I usually leave it off the charger and let it drain most of the way before I recharge it, usually for 2 or 3 days.) Now the charge will seem to be full, and all of a sudden the battery goes dead, after being off the charger for only a day or so, even less. Do I already need a new battery? It seems unlikely that a brand new phone would drain the battery so quickly. What up?
See the following Ooma Forum thread for what others are saying about the Ooma Telo Handset batteries.
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So I guess I will see if the battery issue continues, and if it does, I will request a new phone. I refuse to buy a new battery for $20 when I've only had this phone for a few months. It is an additional line (which is why I got the telo handset, for a 2nd dedicated line), and it doesn't get used a lot. Maybe they will just send me one of the new phones to cover the problem. It sounds like these older phones have had this problem for a while, and on an ongoing basis, not just a few flukes, so it would annoying to get another one, and then just have the problem repeat itself a few months down the road. The new ones use rechargeable AA batteries, I wonder if this is why they did that. Other than that, I don't see any reason to get one of the new ones. (We've had our other cordless phones for years, and never replaced the batteries.)
I am very happy with the service so far. There have been a few bugs, nothing much, I get an echo now and then, but I love having a $3.50 phone bill every month. With the tax increase, it went up to $3.77, but that would have happened no matter who my service was with. (I don't get why some people are upset with Ooma about this, because if the taxes go up, they go up on ALL phone services, Ooma has no control over it.) When I had Comcast, it was almost $60/month for the phone service, and before that, with AT&T (where I didn't have free long distance) it was around $70/month. My telo has already paid for itself, and now, the phone service is basically free. Well, I did pay for the Premiere service (to get the 2nd dedicated line), but it was $100 for 12 months, so... less than $10/month plus the taxes, and I got a free handset. Not bad.
I also get the occasional echo and thought the Telo Handset might solve that issue but it hasn't. It is infrequent and has improved over the last few months so it really isn't a big issue, especially considering the savings.