Telo locks up frequently
Posted: Fri Jan 13, 2012 11:17 am
I purchased a refurbished Telo from Woot about three months ago. It works great except for the fact that it locks up every day or two at random times. When the unit is locked up, there is no Oooma dialtone, and the Telo unit will be completely unresponsive to button presses. The only way to restore service is to pull the power and force the unit to reboot. I have great internet service with plenty of bandwidth (18Mbs down/ 3Mbs up). I followed the advice on the board and set the unit to use the internal MAC address. Nothing has helped. The unit currently sits behind my cable modem and router. The only thing I have found to do, is to reboot the unit first thing in the morning, then it seems to be good for the rest of the day. This seems like a firmware programming bug, however I could be mistaken. Could this be a hardware issue? Should I try to exchange the unit? I'd appreciate any thoughts about what the problem could be, or if anyone else has experienced a similar problem.