Christmas Day outage?!

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Posts: 5
Joined: Sat Sep 24, 2011 8:49 am

Christmas Day outage?!

Post by Nicksw » Mon Dec 26, 2011 1:44 pm

Was there an Ooma service outage yesterday (Christmas Day)? (Palo Alto, CA area)

My Ooma service has been working fine for months, but suddenly, on Christmas Day, I had no phone service all day - flashing red Ooma light. I tried everything I could think of: power cycled everything in different orders, bypassed the router, etc. etc. - always just got flashing red light and busy tone. The internet was working perfectly the whole time.

I searched the net (and this forum) for either outraged customers, or troubleshooting tips, but found nothing. So I assumed my box must have failed. (Naturally this would happen on Christmas Day - the one day when I really need to call my family around the world ...and a day when there's no support available.)

Later - around 9pm - I checked dialtone and everything was working again - too late to call family in the UK, unfortunately - and it's has been working normally ever since.

Did anyone else have a problem? If not, then can you explain what happened?


Posts: 64
Joined: Fri Oct 21, 2011 2:13 pm

Re: Christmas Day outage?!

Post by rmeden » Mon Dec 26, 2011 2:19 pm

I was working fine... did you lose internet access? Sometimes the flashing red Ooma is my first indication of network trouble.


Posts: 62
Joined: Mon Jun 20, 2011 7:27 am

Re: Christmas Day outage?!

Post by sailcat25 » Mon Dec 26, 2011 8:31 pm

Six Five Zero....,

I have no idea of this person's whereabouts or if this is even related to your problem. Some similarity to what you report and on the same day.


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