Here is my problem, Cant send or receive fax even using *99. Hooked up wrong ? Can someone help me hook it up correctly?
This is what I hope to do. Dedicate my second line (premier) for fax only. On this second line I do not want the answer machine ( OOMA) to respond to incoming calls. just the fax machine ...Is this possible?
Next, when faxing on my "new" dedicated line what secret code, if any do I use beside the *99?
As you can tell technology has passes me by..
Thanks for all the assistance you have rendered in the past..
My Fax results were very intermittent and unreliable, even after trying all of the known tricks.
Probably the best advice I can give anyone is to contact Ooma Customer Support and report this problem:
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST
Try testing with the HP Fax test number: 1-888-473-2963George Cole wrote:Thanks, is there a number I can fax to try a test fax? I was about to call customer service but I'm a little rusty with Tagalog.
This number works with any Fax machine.
Within five minutes you will received a return Fax from the HP Fax Test number.
I will say that I have been able to get faxing to work, well at least sending faxes. I have to send about 10 faxes a day. And now it takes 3 to 4 times as long to do this. Sometimes I just have to keep re-dialing the number I'm trying to fax to. It ALWAYS answers, but will not always go through. Most of the time it will just hang up with an error and without sending any pages at all.
And yes I've done all the "tricks" that are listed except putting Ooma into FAX MODE which was suggested on one website. It suggest to go to PREFERENCES, then TELEPHONE NUMBERS and put the number into fax mode. But there doesn't seem to be any way to do this. Maybe that was an old trick that is no longer in use.
My Ooma Telo is only a few weeks old, purchased from Costco, connected directly to my 30+mb download and 3+upload internet connection. I see some have mentioned faxing stopped after an upgrade, I assume I must have that upgrade since my equipment is new (firmware upgrade?).
Anyway, in hours of reading and searching, it seems Ooma is NOT good for faxing. Again I wish I would have taken more time to research this. 3 or 4 of my friends suggested Ooma and have a fax connected and siad it wasn't perfect but it worked. For me, it's not working good at all. I have 2 weeks to take the Ooma back and try something different. Maybe it's time to ditch the fax, just scan my pages and email them. That just takes more time out of my busy day.
If anyone has any new tricks, please share! Thanks, Frank
My fax disn't work at all. Now if by magic, it is working fine without any prefixes, and with the DSL filter removed from the fax phone line to the fax machine. I did have to disable ECM (Error correction mode) in my fax machine .
I noticed that for the Ooma Telo, some people are having success with prefix *98. *99, *98 or *96 can be tried for faxing with the Ooma Telo.
*99 is the only prefix that will work with the Ooma Hub.
Background Information: Voice over IP (VoIP) and Fax Machines
A common question comes up - why are faxes not guaranteed reliable 100% of the time when using VoIP technology? The reason has to do with how faxing was originally developed. The faxing protocol was originally developed for regular landlines. Unlike IP networks which route VoIP, landlines are fairly lossless. This makes faxes less resilient to dropped packets and delay inherently present in all IP networks today. Ooma is currently looking into new ways to improve the reliability of faxing with the Ooma system, including use of the T.38 FoIP protocol.
Note: If you find a need for reliable faxing, we recommend that you keep a Landline for this purpose.