Blacklist box keeps Unchecking

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rooflady
Posts: 17
Joined: Wed Jun 30, 2010 10:04 am

Blacklist box keeps Unchecking

Post by rooflady » Fri Nov 18, 2011 1:53 pm

Seems like every time I go into My Ooma, the blacklist box is unchecked. I check it again and save. It keeps happening. Am I doing something wrong?
Thanks

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Blacklist box keeps Unchecking

Post by thunderbird » Fri Nov 18, 2011 2:00 pm

rooflady wrote:Seems like every time I go into My Ooma, the blacklist box is unchecked. I check it again and save. It keeps happening. Am I doing something wrong?
Thanks
Go to My Ooma https://my.ooma.com/my_ooma and set the Defualt Start page to Call Logs and click on save Save. Recheck Blacklist options and try.

Also contact Ooma Customer Support and report this problem:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Blacklist box keeps Unchecking

Post by lbmofo » Fri Nov 18, 2011 2:37 pm

I found my community blacklist unchecked this morning as well. Seems like Ooma hasn't quite figured out how to not mess with these blacklist flags when doing stuff behind the scenes. https://my.ooma.com/blacklists
Customer Since: 3/13/10
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Service: Premier 12/06/10
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jimck
Posts: 4
Joined: Sun Apr 25, 2010 7:12 am

Re: Blacklist box keeps Unchecking

Post by jimck » Sat Nov 19, 2011 8:51 am

Same issue here and this has been going on for sometime now. I emailed support and am waiting.

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